Job details

Description

AUTO INJURY PROGRAM COORDINATOR

JACKSONVILLE, FL | BUSINESS OFFICE | FULL-TIME | COMPETITIVE COMPENSATION | BENEFITS PACKAGE

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our benefits package for Full-Time Employees consists of the following:

• Competitive Health & Supplemental Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan 
• Employee Assistance Program that is available 24/7
• Employee Appreciation Days/Events
• Paid Holidays & Paid Time Off

As Southeast Orthopedic Specialists continues to grow, we are hiring an Auto Injury Program Coordinator for our Central Business Office located in Jacksonville, FL! Please see below for the functions and requirements for this specific position:

GENERAL STATEMENT OF DUTIES

The AIP Coordinator is responsible for tracking all patients in the AIP program. They will assist in obtaining authorizations for all upcoming procedures, services, etc. The Coordinator is required to correspond with internal staff as well as attorney firms.

ESSENTIAL FUNCTIONS

• Review patient accounts for accuracy and completeness.
• Flag accounts that require discussions with the attorney and/or patient.
• Communicate with Check-In / Check-Out staff regarding patient balance issues.
• Review, print, provide, and be able to explain patient itemized statements as requested.
• Obtain authorizations for appointments including upcoming diagnostics, surgeries, injections, physical therapy, and procedures.
• Respond to telephone calls from internal staff, patients, attorneys, and case managers.
• Communicate verbally and in writing regarding AIP Department protocols and policies.
• Maintain spreadsheets of all patients that are part of the AIP program.
• Responsible for all other assignments as directed by the Case Manager.

EDUCATION

•  High School Diploma/GED or equivalent working knowledge preferred.
•  BA/BS Preferred.

EXPERIENCE

•  One year of medical billing or medical office experience in a physician's office or hospital environment.
•  Customer service experience is required.

KNOWLEDGE

• Medical billing and related functions and tasks.
• Large physician group operation and clinic policies.
• AIP processes and requirements.
• Payer-specific requirements.
• Authorization and verification processes.

SKILLS

•  Billing and authorization process.
•  The collection process for AIP
•  Obtaining necessary approvals for AIP to reduce denials.
•  Verbal and written communication.
•  Microsoft applications, specifically Excel and Access.

ABILITIES

• Proficiently use arithmetic calculations in data collection and interpretation.
• Interpersonal skills to establish/maintain cooperative relationships with patients, families, physicians, management and other staff.
• Communicate openly and honestly with management and staff.
• Ability to make quick decisions in a high-intensity, fast-paced environment while maintaining order and prioritization.

ORGANIZATIONAL REQUIREMENTS

• HOPCo's Mission, Vision, and Values must be read and signed.

** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **

QUESTIONS

CONTACT HR@SE-ORTHO.COM

Behaviours

Motivation

Education

Preferred

Experience

Licences & certifications