ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to the following):
• Oversee and support the day-to-day activities in an accredited out-patient surgical facility, delivering the Sono Bello
patient experience, efficiently running of center operations, and building an outstanding team member culture.
• Fluency in and joint responsibility for, the adherence to our policies, procedures, and AAAHC guidelines for
operation.
• Ability to engage patients to ensure a quality interaction across their entire journey; ensuring timely resolution
of any missteps, partnering with the Patient Experience Team if escalation occurs.
• Along with the PM, own and execute new initiatives, policies, product, and procedural changes/introductions
as launched through the National Support Center (Corporate Headquarters).
• Ability to build and champion action and development plans across team members within center to achieve
company goals in a highly dynamic environment.
• Delivers an outstanding Center business scorecard with a deep understanding of the metrics and drivers of
performance.
• Shares responsibility for the appropriate submission timeliness, accurate tracking, auditing, and reporting for the
center, this includes but is not limited to; surgical note compliance, invoicing, bank deposits, payroll, logs, Patient Charts,
incidence reports, etc.
• Maintaining proper security of in-house medications as dictated by policy.
• Assure that the office’s physical facilities are properly always maintained and in excellent condition for patients. Work with the National Support Facilities Team and Property MGMT to ensure Sono Bello’s facilities meet the appropriate standards.
• Ensure efficient and accurate clinician and front desk team member scheduling, with appropriate expertise across required
technology platforms and tools.
• Able to provide coverage as needed for staff members in a back-up capacity, across both front desk and clinical team
members (understanding work activity limitations with required clinical licensing).
• Accountable, along with the PM, for overtime hours and maintaining staffing levels necessary to maintain the mandated
standard of care, especially during end of the month.
• Ability to communicate with the governing body, executive management, surgeons, supporting functions and center
employees through regular discussions, meetings, and visual demonstrations.
• Ability to resolve issues in a real-time environment, such as employee relations, customer service, ordering or
materials requisitions, financial issues, patient complaints, etc.
• Facilitate and assure top quality communication among patients, surgeons, employees, and National Support staff.
• Share responsibility for the confidentiality, security, and physical safety of patient and clinical records as well as the timely
retrieval of individual records upon request. Always ensure patient confidentiality and HIPPA compliance.
• Supervise the secure collection, processing, maintenance, storage, and appropriate access to and usage of clinical records.
• Assure that patients, team members, and surgeons are always treated with appropriate respect as dictated by Sono Bello’s Rights and Responsibilities document and Sono Bello standards.
• Provide a timely and organized recruiting experience for potential new team member candidates in tandem with the National Support Talent Team.
• Work with HR, the corporate risk manager, and credentialing manager (for medically licensed staff members) to ensure
that all new hire paperwork is completed on time and accurately and align initial training plans with the appropriate
Team Member Experience (TMX) lead prior to the new team members start date.
• Along with the PM, ensure timely and accurate performance reviews are completed and development plans and
progressive discipline policies are consistently administered and enforced in partnership with HR.

SUPERVISORY RESPONSIBILITIES (including but not limited to the following):
This position assists the Practice Manager in the supervision of Team Members (including front desk, physicians,
registered nurses, medical assistants, licensed practical nurses and consultants). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
BA/BS Degree or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES
Possess experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes. Must be proficient with MS Office and can learn a variety of computer operating systems. Ability to handle sensitive and confidential matters in an appropriate way.

Compensation/Benefits package:

Compensation: Annual Salary $48,000 - 59,500 per year DOE + bonus opportunity

Benefits Package including Medical; Dental, Vision, Life Insurance, 401K, EAP, PTO, and paid holidays. Final candidates will be required to pass a background check.

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