Job details

Description

Porter Service - EWR Newark Liberty Airport - Part Time

$18 - $19 / hour

**Ideal candidate will be able to work a flexible schedule**

Weekly hours will average 20 - 30 a week

Availability must include weekends and holidays

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.

KEY RESPONSIBILITIES

• Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger.
• Check airport monitors to ensure flight is on time and/or delayed.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Maintain communications with operations and management team.
• Follow airport security regulations; display required security badge.
• Additional duties as assigned by management.

SKILLS

• Motivating, developing, and coordinating with other employees.
• Managing one's own time.
• Technologically adept and receptive to learn computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
• Ability to stay poised and professional in high pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• Receptive to criticism and feedback from your team to improve the operation.
• High degree of integrity and self-discipline
• Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
• Strong interpersonal & communication skills
• Running, maneuvering, navigating the carts used to help passengers.

QUALIFICATIONS

• Computer and Smart Phone proficient
• Cash control experience preferred
• General knowledge of vended service products preferred
• Must be at least 18 years of age
• Excellent customer service and verbal communication skills

PHYSICIAL REQUIREMENTS  

• Lift and/or carry 50 lbs
• Push/Pull 75 - 100 lbs
• Walk and stand for duration of shift
• Work in seasonal weather conditions out of doors

CERTIFICATIONS/LICENSES

• Ability to get an airport badge is required

Skills

Required

Behaviours

Motivation

Required

Education

Experience

Preferred

Licences & certifications

Required