Company Description

Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.

With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.

Job Description

Skechers is a global footwear and apparel brand where you will see that your work has impact on day one.  Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide.  To that end, Skechers has invested in Salesforce Service Cloud, Sales Cloud and CloudCraze and we are seeking a talented and highly motivated Senior System Administrator to manage and maintain forward our Salesforce orgs.

As a Senior Salesforce Administrator, you will work cross-functionally with the Sales, Customer Care, Marketing, Finance, and Business Operations teams to accelerate revenue growth and teamwide productivity leveraging our Salesforce Platform. You will be the expert in how Skechers operates, leverages, and reports on the Salesforce platform and other service-based technology tools to eliminate inefficiency and champion productivity across the Service team and wider company. The ideal candidate is a motivated, self-starter who is data-oriented, passionate about systems, and comfortable working in a fast-paced environment.

Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members.

RESPONSIBILITIES

• Provide comprehensive sales & service operational support, including but not limited to user headcount and capacity management, account and opportunity management, and Salesforce rules of engagement decisions.
• Maintain a high level of data integrity and upkeep, managing Salesforce records with multiple data sources and implementing processes to cleanse records and provide high-value data for the sales & service team
• Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
• Work with large data sets, along with the sales tools and systems, to build actionable reports and insights to drive pipeline.
• Assist in the upkeep and maintenance of service and sales reporting, dashboards, and analytics.
• Operate as a nexus point between departments, collaborating and fostering relationships cross-organizationally. Working with service/sales/marketing/product/data ops/finance/legal teams to execute requirements and implement integrations.
• Design, develop & deliver robust and scalable reporting around pipeline health, deal management, attainment, etc. The goal is to promote visibility.
• Work with the Sales System Ops team & Global Customer Care to help design new and improve current workflows/automation for Service Automation and Efficiency.
• Partner with senior Ops members to manage territories and provide enablement to the sales team.
• Administrating sales toolsets, and training new sales reps in their function and application
• Partner and execute with the revenue operations manager on special projects and requests from sales and marketing teams.

Qualifications

• Bachelor's Degree
• 6+ years' experience as Senior Salesforce Administrator, Service Cloud with hands-on operations role working with a global contact center.
• 4-5 years of experience in designing, developing, implementing and system management of Salesforce (experience on Service Cloud is required)

Certification Required:

• • Advanced Administrator (Required)
  • Amazon Connect (Preferred)
  • Platform App Builder (Preferred)
  • Service Cloud Voice (Accreditation) (Preferred)

WORK EXPERIENCE

• Hands on proven experience in managing and configuring features and functionalities:
• Omni Channel Exp
• Chat-Bot
• Service Cloud Voice
• Amazon Connect (Telephony)
• Dashboard and Reports 
• Einstein and Configuring Knowledge (NBA)
• Org Management (Storage & Performance Health) 
• Technical Expertise with Integration and Middleware
• Strong experience doing customization with APEX
• Experience on SFDC business workflow
• Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools
• Experience with at least one of the CPQ systems such as BMI, Steel brick or Apttus (Preferred)
• Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes.
• Experience in Salesforce Lightning development, SDLC, and Salesforce Service & Experience Cloud
• Experience working cross-departmentally within an organization.
• Hands on Experience in running UAT and Production Deployments
• Writing technical documentations and business requirements using tools like (Confluence, Jira and Lucid Charts) 
• Excellent communication, organization, and time management skills.

• Motivated, self-starter with the ability to multitask, hit deadlines, and prioritize projects in a fast-paced, startup environment.
• Experience with receiving, analyzing, and interpreting results from large data sets.
• Proficiency with Excel, Dataloader.io, and other data tools with high degree of confidence handling and analyzing large data sets.

JOB-RELATED EDUCATION

• B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

The salary range for this position is $115,000 -$145,000