We are seeking a successful, self-motivated, driven Senior Team Leader to join our team in Alexandria, VA. This position is fully remote. The Senior Team Leader will be responsible for managing IT projects using infrastructure project management methodology, analyzing client business requirements, and defining project tasks to deliver high quality project results on time and within budget to meet high quality standards. The Team Lead will be responsible for creating and managing project documentation and managing according to the project management plans. The candidate shall have experience translating requirements to a work breakdown structure. The Technical Lead will define task level detail from the work breakdown structure to define an achievable schedule that is used to manage work packages. Candidates must be able work manage matrixed resources to ensure timely deliver. Successful candidates must have a proven track record of successful project delivery as well as background in workstation management, Tier 2 support, or Desktop Engineering is a plus. Must be able to communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all times.

MUST HAVE:

Masters and 8 years’ experience or Bachelors and 11 years’ experience or High School Diploma and 17 years’ experience.

***(Can be volunteer work, and does not have to be all related to positions)

Required Skills:

• 8+ years of experience managing IT infrastructure projects
• 8+ years of experience with T&M contracts
• 8+ years of experience managing communications
• 8+ years of customer service experience
• 8+ years of Requirements Definition/Analysis
• 8+ years of Design Analysis
• 3-5 years ServiceNow
• Communications Measurement and Analysis
• Excellent written and oral communication skills

Desired Skills

• ITIL Service Management
• Project Management Professional
• Tier 2 or Desktop Engineering technical experience
• Certified ServiceNow System Administrator

Responsibilities include:

• Candidates must be able to understand/define business requirements and designs.
• Candidates can translate requirements into work breakdown structure and technical designs.
• Candidates must be able to define and manage to project schedules.
• An understanding of workstation management is helpful in this role.
• Candidate must be experienced using project management methodologies (Infrastructure, Waterfall, Agile)
• Familiar with Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
• Candidate must have experience using lessons learned to make corrective actions to ensure timely delivery and quality outcomes.
• Must have experience defining, reporting, and using metrics to manage project performance.
• Proficient Microsoft Office Suite, Project, Visio, and Adobe for project documentation and reporting.

EEO Compliance:

Ryde Technologies is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde Technologies will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.