Pay: $90,000 - $100,000 annually + MyShare equity program

The Warehouse Operations Analyst bridges the gap between the Warehouse IT Systems Team and the Warehouse Operations Team, ensuring seamless integration and optimal use of the WMS. This role involves actively engaging with warehouse staff to identify improvement opportunities, provide insight on best practices, and escalate system issues when applicable. This position will be part of the Business Solutions team and reports to the Director, Warehouse Business Systems. The ideal candidate is a high character IT/Business professional with strong communication, analytical, project and vendor management skills.

Essential Duties and Responsibilities

• Performing in-person requirement gathering sessions to obtain information from the warehouse operations staff at each of RJW’s Retail Fulfillment Facilities to evaluate business processes and uncover areas for improvement.
• Conducting meetings to present findings from observations and meetings with the warehouse operations to expose inconsistency or areas for improvement.
• Documenting all business processes and changes to business processes
• Converting business requirements into functional requirements
• Handle tasks on time and to completion from the other Business Analysts
• Developing customized business strategies that are aligned with corporate strategic objectives.
• Assisting in discovery meetings for IT projects to understand business use cases and requirements.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Ensuring solutions meet business needs and requirements.
• Updating, implementing, and maintaining procedures
• Assist in solution trainings, launches, and post-launch support
• Perform basic data analysis where applicable and necessary.

Knowledge, Skills, and Abilities

• Exceptional attention to detail
• Champion fluid communication, collaboration, and continuous learning/improvement initiatives
• Ability to leverage cross-functional teams to achieve team, project, and organizational goals.
• Solve business problems by working both autonomously and within the construct of a team in a team oriented and collaborative environment.
• Own relationships and partnerships with key internal and external stakeholders
• Understand requirements and how they translate in application features.
• Identify and communicate key insights and findings to WMS team.
• Demonstrate commitment to quality and implementing best practices.
• Perform root cause analysis to identify and solve complex business problems.
• Curate business requirements for complex multi-function application projects.
• Help identify alternate solutions, perform cost benefit analysis, and feasibility studies.
• Help identify risks and develop mitigation strategies and tactics.
• Help evaluate, suggest, select, and implement most cost-effective solution to meet our need.
• Provide input on project schedule and accurate estimation of project deliverables.
• Experience System testing data integrations, solutions and feature enhancements and able to coordinate/simulate user acceptance testing.
• Bi-lingual in both English and Spanish.

Education and Experience

• Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required
• SQL knowledge is a plus
• Experience with Visio is preferred.
• Knowledge of software development life cycle is a plus.
• Experience in Warehousing or Logistics is preferred.
• Experience with Synapse or similar WMS software is preferred.

Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Warehouse Operations Analyst position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Warehouse Operations Analyst, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company’s policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company’s Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate’s, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

Benefits:

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance