Account Manager

Location: Atlanta or NYC

Hybrid: 3 days in-office per week

The role:

We’re looking for a detail-oriented and driven Account Manager to join our growing team. This role will help lead some of our most high-profile client relationships, spanning integrated campaigns, sponsorship activations, large-scale hospitality programs, and brand marketing initiatives. From consumer-facing promotions and content development to executive-level events and creative strategy, this position offers exposure to a wide variety of deliverables across strategy, creative, production, and events.

This is a great opportunity for someone who thrives in a fast-paced, client-facing environment, enjoys navigating complex stakeholder structures, and wants to build a strong foundation in account management.

Your responsibilities:

• Lead assigned projects as part of a larger account team by managing timelines, deliverables, and client communications with confidence.
• Own meeting logistics and documentation, ensuring materials are prepared, sessions run smoothly, and follow-ups are clearly communicated.
• Manage the day-to-day details of client projects, proactively keeping internal teams and clients aligned on progress, deliverables, and key next steps.
• Track hours, budgets, and scopes; ensure accurate reporting, billing, and reconciliation.
• Partner with strategy, creative, and production teams to develop client-ready presentations and materials.
• Maintain well-organized records and archives for all projects.
• Build a strong understanding of client business, objectives, KPIs, category, and competitive landscape.
• Facilitate client reviews and approvals, documenting feedback and ensuring alignment across all stakeholders.
• Coordinate with partner agencies to keep production schedules and changes on track.

What we’re looking for:

• 3–5 years of account management or marketing experience in an agency or client-side environment.
• Strong organizational and multitasking skills with excellent attention to detail.
• Ability to collaborate in a team setting while confidently managing day-to-day client communications.
• Excellent written and verbal communication skills.
• Comfort working across multiple workstreams with tight timelines.
• Experience in financial services and integrated campaigns is a plus.
• Experience navigating and working with multiple groups within a large-scale organization is a plus.
• A proactive problem-solver who enjoys working hard, staying curious, and building strong client relationships.

About Iris

Participate or perish. It’s not just our rallying cry – it’s a creative imperative. Iris is the global creative micro-network built for brands that refuse to blend in. With 650 people across 11 offices, we help clients like Samsung, adidas, Barclays, Bentley, California Pizza Kitchen, Beiersdorf and Samsonite show up in culture with work that stands apart. Powered by Participation, and brought to life across paid, earned and owned media, our agency model is big enough to be dangerous, small enough to stay agile. Founded outside the ad establishment in 1999, Iris has always been defined by its outsider mindset – one that still drives our mission today.

We are proud to be an equal opportunities employer and recruit on talent alone, regardless of age, gender identity, ethnicity, religion, education, class, sexual orientation or disability. We champion diversity and believe it not only benefits, but enhances our creativity, our company and the wider society at large.