The Program Coordinator will be responsible for overseeing the operations of the Sickle Cell Disease Community Based Services and Support (SCD-CBSS) program in the Family Services Department for the Lehigh/Capital Region, which includes 13 counties in Pennsylvania. The Program Coordinator will implement and oversee SCD-CBSS services for children, youth with special health care needs, and adults with Sickle Cell Disease (SCD) across urban and rural populations. They will supervise Community Health Worker (CHW) Care Coordinators, support individualized care planning, and promote client engagement, self-advocacy, and overall wellbeing. The Coordinator will lead program enrollment, maintain waitlists as needed, and collaborate with local healthcare providers and community networks to ensure program goals are met. Regular communication with the Pennsylvania Department of Health will also be required to support program monitoring and compliance.

Job Overview:

Position Type: Exempt Annual Salary

Accountability: Reports to Assistant Director, Family Services- Home visiting and Health care Navigation

Location: Remote; Frequent travel required throughout Pennsylvania

Residence Requirement: Lehigh/Capital Region

Responsibilities:

• Provides daily coordination of program activities for the SCD-CBSS Program in alignment with contractual obligations.
• Works with the Assistant Director of Family Services to coordinate and implement program deliverables and ensure timelines are met.
• Establishes and maintains strong relationships with funders, partners, providers, and project staff to ensure effective communication and efficient program implementation.
• Initiates connections with community partners throughout contracted Pennsylvania Counties.
• Collaborates with medical homes staff/providers, advisory committees, and referral sources to assess and determine the most appropriate practices and resources.
• Coordinates and oversees intake and enrollment processes, ensuring accuracy, timeliness, and culturally responsive practices.
• Collaborates with the CHW Care Coordinator to assess client needs, develop individualized care plans, and ensure services are aligned and effectively delivered.
• Supervises case management activities, ensuring appropriate referrals and coordination of services for individuals with complex health and social needs.
• Works with the Assistant Director and CHW Care Coordinator to ensure goals and deadlines are met, assisting with evaluations of service effectiveness.
• Completes program reports and other written documentation, maintaining accurate records according to grant funding and observing HIPAA requirements.
• Attends required monthly SCD-CBSS contractual meetings and partnered community-based county meetings.
• Maintains up-to-date knowledge of community-based services, evidence-informed practices, and resources relevant to families and individuals with SCD.
• Ensures educational materials and program resources are culturally appropriate and accessible for diverse populations.
• Reviews and integrates new ideas and concepts with the Assistant Director to improve project delivery, content, and/or evaluation for the target audience.
• Participates in and initiates conversations that introduce new ideas and concepts aligned with HPC's strategic plan in regularly scheduled team meetings.
• Ensures educational materials are culturally appropriate for diverse populations, especially those with limited reading and English skills.
• Represents SCD-CBSS program and HPC at various meetings.

 Administrative Activities:

• Work with the Assistant Director and CHW Care Coordinator on the implementation of new approaches to improve program delivery content and/or evaluation.
• Supervises the CHW Care Coordinator, providing supportive guidance and mentoring, reviewing caseloads and service delivery approaches.
• Identify opportunities for program expansion.
• Monitor program enrollment lists, maintain waitlists when necessary, and communicate regularly with the Pennsylvania Department of Health regarding enrollment and reporting requirements.
• Assist with preparing program reports and documentation in collaboration with the Assistant Director, ensuring accuracy and timeliness.
• Support the Assistant Director with contractual and grant-funded obligations to ensure overall program objectives and deliverables are met.
• Convene regular check-ins with the CHW Care Coordinator and participate in team meetings with the Family Services Department.
• Conduct performance appraisal for the CHW Care Coordinator (s) and support them in professional development activities.
• Carry a small caseload of the most intensively needy families.
• Guide staff defining priorities, deadlines, opportunities for growth, and resolving any program challenges.
• Participate in case conferences, trainings, case reviews, staff meetings, community fairs, etc., as required.
• Coordinate communication and establish linkages with medical providers, schools, social services, and community-based organizations to support program referrals and service access.
• Assist with inventory and program supply needs, ensuring resources are available for staff and clients.
• Attend local and regional trainings, case conferences, and community events as needed.
• Perform other relevant duties as assigned.

Skills:

• Must demonstrate strong organization, time management, and problem-solving skills.
• Ability to collaborate closely with outside partners especially healthcare providers.
• Advocate for client and community strengths and needs.
• Excellent problem-solving, conflict resolution, time management, and professional communication (written and oral) skills.
• Ability to establish priorities and work both independently and in a team environment to meet objectives with minimal supervision.
• Advanced proficiency in Microsoft Office suite and various web-based platforms, with the ability to learn new software as needed.
• Must clear child abuse, criminal history check, and FBI clearance.
• Must travel in Pennsylvania.
• Ability to independently lead a small team.
• Proficient in motivational interviewing techniques.
• Ability to acquire information about new systems, organizations, and practices.

Experience:

• At least three years of experience working with diverse populations and low-income individuals.
• Minimum of three years of direct experience in in-home, community-based, and/or clinical services.
• Minimum of two years as a supervisor.
• Knowledge of issues related to maternal and child health, child development, child abuse prevention, and children with special healthcare needs.
• Experience in data collection/entry, evaluation monitoring and needs assessments.
• Valid Drivers License.
• Vehicle ownership required.

 Preferred:

• Home visiting experience.
• Excellent understanding of the community-based organizations throughout Pennsylvania.
• Knowledge of public health theories, principles, and practices as it relates to SCD and/or children with special healthcare needs.
• Residing in Lehigh/Capital region counties including: Adams, Berks, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Lancaster, Lebanon, Lehigh, Northampton, Perry, and York

Education Requirement:

Bachelor's degree in social work with minimum of 3 years’ relative experience required

PHMC is an Equal Opportunity and E-Verify Employer