Do you thrive on working closely with customers? Accelerating team performance? Continuously identifying opportunities for improvement? Our Aftermarket leaders are self-motivated, savvy strategists who strive to understand their customers’ business needs and then determine the best path forward. Our Aftermarket teams work closely with our sales, engineers, and field service groups to ensure our customers reach their packaging performance goals today – and tomorrow.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious Aftermarket leader who’s energized by partnering with their customers to realize their future, we want to talk to you.

Do we have your attention? Keep reading. 

PACIFIC is seeking an Aftermarket Director passionate about customer service, driven by process improvement, and energized by interacting with people. In this role, you will have the opportunity to lead the Aftermarket organization in its entirety – Service and Parts Managers, Technical Experts, Customer Service Representatives, Service Coordinators/Business Support, and Field Service Technicians. In addition, you will create and operationalize the overall aftermarket strategy. Your strategy will bring best practices to life, ultimately growing aftermarket revenue and margin, but also delivering a best-in-class customer experience. 

Does this work motivate you?

• Develop and implement the strategy and best practices for all activities connected to our Installed Base to ensure business targets are met and customers are satisfied; value stream includes Field Service and Parts
• Develop short and long-range goals and objectives for the Parts and Service teams that effectively support the overall goals and objectives of the company
• Lead team to ensure consistent, world-class service delivery and communication to our customers
• Build and develop team of dedicated individuals with a sense of urgency, committed to caring for customer requests
• Direct team’s proactive outreach to customers at key lifecycle touchpoints to promote service offerings
• Ensure sustained health and safety standards with your team
• Negotiate customer contracts including service and maintenance contracts and supplier agreements
• Create, interpret, and monitor KPIs and dashboards to improve the customer experience and the efficiency of the business
• Develop and maintain a process for completing comprehensive root cause analysis to eliminate repeat issues
• Design marketing and advertising plans for the aftermarket portfolio; provide input on collateral
• Leverage the Salesforce CRM to launch marketing campaigns focused on driving revenue growth
• Create and conduct presentations promoting company products and services
• Escalate non-conformities or design issues in a timely manner, secure a resolution plan, and follow through to completion
• Create an annual budget and staffing requirements plans for entire Aftermarket department; manage department expenses in accordance with annual budget and optimize processes to streamline costs
• Implement and meet all pricing policies (parts, service rates, freight) passed down by corporate team

What’s in it for you? 

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. 

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! 

If this sounds like you, we want to connect!

• 10+ years’ experience in manufacturing operations (i.e., project management, engineering, quality, manufacturing, or production in a design-to-build environment)
• Bachelor’s degree in engineering or business management; will consider equivalent work experience
• Proven track record in driving results and delivering outcomes in an Aftermarket organization; sales and customer management experience required
• Extensive understanding of machined and fabricated parts, as well as machinery and electrical assembly practices
• Demonstrated ability to lead and mentor a team, aligning the organization to a defined vision and strategy
• Excellent communication skills and styles, both written and verbal; demonstrated ability to effectively present information to internal and external audiences
• Results-oriented, resourceful, self-motivated, and customer-service-oriented
• Advanced ability to comprehend, analyze, and interpret with a passion for root-cause problem-solving
• Work effectively and collaboratively in a team environment; comfortable in cross-functional role
• Advanced Microsoft Office, AutoCAD, and SolidWorks skills; working knowledge of MRP/ERP systems
• Prior oversight of budgets/P&Ls
• Familiar with lean practices and methodologies
• Willing to work extended hours to support staff, and able to travel 25% of the time

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. 

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. 

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram! 

More career opportunities to consider! 

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary range is determined based upon years of directly relatable experience for the position. These components, along with local and national compensation survey data, contribute to determining a candidate's potential starting rate of pay.

Base Salary Range: $112,000.00 – $192,000.00

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