Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles, and was the first Accredited Geriatric Emergency Room in Dallas County. The hospital is a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star ratings over the past three years, and Straight "A" Hospital Safety Grades from The Leapfrog Group since 2018. For more information visit www.dallasregionalmedicalcenter.com.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

Busy Outpatient Physical Therapy Clinic is seeking to hire a Full-Time Front Office Coordinator for our North Flower Mound location.

The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe.

PRIMARY RESPONSIBILITIES:

• Answer and address phone calls in a courteous, professional and timely manner.
• Ensures patients are scheduled appropriately and in a timely manner.
• Admits patients to the Facility following the established policies and procedures.
• Assembles patient medical record forms and scans into EMR once completed.
• Accept patient payments and process them accurately.
• Prepares all bank deposits following Facility cash controls.
• Run and maintains reports following the established policies and procedures.
• Maintains and protects each patient’s right in compliance with HIPAA.
• Assists in ordering and stocking supplies.
• Maintains order and cleanliness of the front office.
• Verify insurance properly and notify the patient via written and signed material.
• Obtain any required authorizations from insurances.
• Track insurance limitations, including visit limitations, monetary limitations, and acceptable charge limitations.
• Enter patient information into the computer system(s) accurately, effectively and in a timely manner.
• Communicate with both the Therapist and patient when approaching visit, monetary or charge limitations.
• Works closely with Physician’s offices in regards to treatment, necessary documentation (IE: script for treatment and Plan of Cares) and insurance requirements such as referrals/authorizations.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1. Previous hospital experience as an admissions representative preferred.

2. Knowledge of medical terminology preferred.

3. Effective written and verbal communication skills

4. Ability to multi-task, prioritize needs to meet required timelines

5. Analytical and problem-solving skills

6. Customer Services experience required

7. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)