Salary Range (Annualized): $59,423.00

Responsible for ensuring that People Inc.’s senior living sites adhere to U.S. Department of Housing and Urban Development Section 202 rental and management regulations. Responsible for development, maintaining and updating of polices and procedure for the department and corresponding paperwork. Responsible for providing training to site managers as a group, individually and for new hires to the department. Acts as a liaison to the local municipality, Senior Services Department and related Social Services agencies. Responsible for ensuring confidentiality is strictly maintained concerning all agency related information.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Accurately understands and trains staff on processes required by HUD and agency paperwork related to tenant selection through move-out procedures
• Develops policy and procedure manual for sites and corresponding forms. Updating as required.
• Maintains accurate records and files, and maintains confidentiality of same
• Acts as a support for senior site managers, including orientation to site and requirements, through handling of ongoing issues
• Addresses inquiries promptly and professionally and actively participates in senior living marketing and community education
• Maintains ongoing training and professional development for department staff, provides periodic and routing training, as well as arranges for external training as needed. Ensures that site managers retain and maintain adequate credentials and skills for successful operation.  Including annual Fair Housing Training.
• Ensures fiscal integrity of funds on-site through training, fiscal audits and standardized procedures
• Prepares and audits sites for internal site audits and government management reviews.
• Ensures operational integrity at sites via periodic file audits, observations, and tenant satisfaction processes
• Identifies proactively areas for service improvement, or potential problem issues. Works appropriately with department staff and supervisor to resolve issues and improve quality
• Maintains open communication with department staff through monthly staff meetings and frequent availability, including site visits at least monthly and attendance at periodic site events
• Participates and takes leadership role in group senior services department efforts, meetings and marketing. Provides cross-coverage for other sites and additional support as needed
• Take NCHM Certified Occupancy Specialist Class
• Complies with all agency policies and procedures
• Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelors degree and three years related experience and/or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, lease regulations and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of tenant, employees and community groups/members to effectively market services

SUPERVISORY RESPONSIBILITIES

• Responsible for the development of senior site managers, volunteers and interns

Why People Inc.?

When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who’s dedicated, caring and compassionate – that’s how we treat our employees.