Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $16.11 per hour. Compensation may vary based on skills, experience, education, and location.
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

POSITION SUMMARY:

The Receptionist greets visitors, answers phones, schedules appointments and provides administrative support to the Education Director and REI staff as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person. 

• Answers/screens phone calls and records accurate phone messages including name, time of call, nature of business and person called upon. 

• Checks program voice mail throughout the day and answers or directs messages to appropriate personnel. 

• Provides assistance and support as needed to visitors completing enrollment forms.

• Oversees calendaring system and schedules appointments between REI students and staff.

• Ensures professional business appearance of reception area and personal work space.

• Orders and maintains department supplies and arranges for equipment maintenance. Tracks expenditures for department supplies. 

• Opens, distributes mail, and makes copies of mail and correspondence for office records. 

• Prepares and maintains staff meeting minutes as needed. 

• Provides backup and assists other departments with projects as needed. 

• Maintain confidentiality in all aspects of student, staff, and faculty information.

• Interacts with other internal programs, support staff and external sources such as school or community personnel as applicable. 

• Reports to work on time and maintains reliable and regular attendance. 

• Models Pacific Clinics’ approach, mission and core values in all communication and correspondence. 

• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others. 

• Performs other duties as assigned. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Initiates and maintains professional interactions and communication with Clinics’ employees and/or others.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

• High School or GED and related work experience; or Associate of Arts degree or equivalent from two-year College or technical school;

• Minimum (1) years of office experience or customer service required. 

• Must possess effective English verbal and written communication skills.

• Experience working on a multi-line telephone system preferred.

• Ability to compose and set up correspondence and reports using correct form and grammar. 

• Bilingual skills in the appropriate language for the Clinics’ clients are highly preferred. 

• Requires excellent customer service, telephone and message taking skills.

• Excellent computer skills and demonstrated ability to work in Windows environment (including Word and Excel).

• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy. 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit.  The employee is required to use hands to produce records and/or documentation in manual or electronic format.  The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.  The noise level in the work environment is usually moderate.  Local business travel is required.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties.  All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.