Start Date: 

Open Until Filled. 

Qualifications: 

• High School Graduate or Equivalent
• The Client Service Assistant must have fine motor coordination, clear speech, normal hearing and good visual acuity with ability to distinguish major colors. Must be able to move readily from one location to another in the hospital and within the lab

Duties & 
Responsibilities: 

Job Summary

The Client Service Assistant will coordinate and perform several tasks in the Client Services Department  along with limited duties throughout the Lab.

Duties

• Oversees and receives specimens from in-house and outlying facilities
• Answer telephone calls from clients or outlying facilities
• Assist in-house and outside personnel with questions on difficult orders, specimen requirements, reference testing and billing
• Oversees both incoming and outgoing courier logs
• Oversees patient requisitions through registration
• Processes patient requisitions through registration
• Oversees ordering, labeling, centrifuging, aliquoting and distribution of specimens
• Oversees ordering of all reference laboratory testing, requirements and shipping
• Oversees Manual Entry (MEM) log and Credit with Results (CRW’s)
• Oversees the update manuals of changes to keep department current both with in-house and reference testing and protocols
• Oversees the routine and STAT / ASAP pickups from Olive Draw Station
• Oversees inventory, ordering and unpacking of reference lab supply orders
• Oversees the training of new Client Service Assistants
• Processes microbiology specimens on weekend or when requested by a supervisor
• Check previous orders for quality assurance when requested by a supervisor
• Oversees Quality Assurance documents, rectify problems, file a copy and photocopy for Lab Manager
• Oversees test add-ons and corrections, locate blood and distribute
• Inform staff and clients of changes in protocols and requirements
• Maintain a clean work environment
• Report all hazards to immediate supervisor or Lab Manager
• Maintains that all specimens are routed appropriately and prioritized correctly
• Monitors integrity of specimen processes and reports to Supervisor and / or Lab Manager
• Keeps Supervisor and / or Lab Manager informed of activities and personnel problems
• Maintains that all aspects of processing and handling of all specimens referred out ( routine and esoteric) are carried out in an accurate, efficient and timely manner
• Researches specimen requirements for reference labs and arranges for critical specimen handling and complex transportation arrangements when needed
• Oversees processing and handling of all patient specimens as they are received into Client Services
• Prepares laboratory test requisitions for patients form physician orders using addressograph cards prepared by registration
• Maintains that all manuals are kept updated
• Monitors supplies and inventory for Client Services
• Maintains the Client Services supplies are adequately stocked and that the department is in proper condition with regards to equipment and cleanliness
• Enforces and follows all laboratory safety rules and reports any possible hazards to Supervisor and / or the Lab Manager
• Properly disposes of old specimens
• Keeps Supervisor and / or Lab Manager informed of malfunctioning equipment in Client Services
• Under the supervision and direction of a medical technologist, process microbiology specimens and set up cultures
• Log demographics into the computer when necessary
• Share appropriate communication with other laboratory personnel involving tasks at hand, time sensitive specimens, etc.
• Check in/check out couriers and log in/log out specimens
• Process specimens from outlying facilities. (Unbagging, ordering, labeling, centrifuging, aliquoting and distribution)
• Process Quality Assurance documentation and rectify problems
• Prioritize tasks in an efficient and productive way to maintain specimen integrity
• Processes all laboratory test requisitions and specimens quickly, efficiently and appropriately
• Assist other laboratory personnel as workload permits without being requested to do so
• Consistently determines proper priorities when organizing daily tasks and is able to adjust schedule in view of unforeseen occurrences
• Organizes own work for effective and efficient utilization of time
• Refers to appropriate policy and procedure manuals as necessary and communicates with reference labs for proper specimen requirements
• Self motivated, multi-tasking and problem solving without constant, direct supervision
• Readily assists other laboratory personnel, clients, physicians, nurses and reference laboratory personnel when necessary
• Can perform all tasks assigned
• Responds to changes in work schedule as necessary or as requested
• Accepts responsibility for and becomes available to work a different shift when workload and / or conditions warrant
• Continuously works at establishing a good rapport and cooperative working relationship with all laboratory personnel, clients, physicians, nurses and reference laboratory personnel
• Inspires confidence by performing and communicating in professional manner
• Recognizes and is able to effectively function within the Laboratory and hospital organization structure
• Seeks assistance when necessary from Supervisor or Lab Manager in solving technical or personnel problems
• Shows ability to handle unexpected situations and is able to exercise independent thought and actions
• Demonstrates competence in all aspects of the job; particular emphasis on patient specimens, referral tests, specimen requirements, etc.
• Can be counted on to carry out instructions and fulfill job responsibilities
• Reports to work as scheduled
• Is neat in appearance, always observing the dress code as established
• Always wears lab coat / approved lab attire and name tag
• Speech and conversation are of a quality acceptable to hospital code (HIPAA and confidentiality)
• Demonstrates loyalty and teamwork both in the Laboratory interdepartmentally
• Performs other duties as assigned

Other Info: 

Lifting Requirements:Medium lifting, generally not more than 50 Ibs. maximum, with frequent lifting and/or carrying of objects weighing up to 25 Ibs.

Job Posted:

08/07/2025

Contact Name: 

Human Resources

Contact Phone: 

530.712.2137

Contact Email: 

hrrecruiting@orohosp.com