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• Register new and current plasma donors
• Greets and builds rapport with donors and directs them to appropriate areas for further processing.
• Maintains donor flow while adhering to standard operating procedures.
• Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
• Remains professional at all times in a fast-paced environment with frequent interruptions.
• Performs donor medical screening to determine suitability of donor to include reviewing health related documents and taking vital signs, including blood pressure, pulse, and temperature.
• Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings (excluding California donor centers).
• Performs clerical duties, including creating and maintaining donor records and inputting information into the donor management computer software.
• May perform all required quality controls and legibly records the results on the appropriate logs and into the donor management computer software.
• Answers the telephone and any donor inquiries regarding the procedure, payment, and company policies in a prompt, professional manner.
• Ensures all donation information is complete, accurate, and legible, prior to donation.
• Follows all Occupational Safety & Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), current Good Manufacturing Procedures (cGMP), and internal company procedural and personnel policies and SOPs.
• Remains alert for any adverse donor reactions and notifies appropriate staff.
• Maintains confidentiality with all specific donor issues and record-keeping activities.
• Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Cleans and maintains equipment on a daily basis and troubleshoots issues, as they arise.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Upon completion of appropriate training, may educate new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, donor center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately, and professionally.
• Performs other job related tasks, as assigned.

• Part brand ambassador, part clinical technician
• A person committed to excellent customer service all day, every day
• Someone with positive energy, always willing to pitch in where needed
• Understanding, patient, and genuinely authentic
• Able to keep up in a fast-paced environment
• Hungry to build a great career
• Fearless Leader

• High school diploma or GED.
• Ability to work early mornings, days, late evenings, weekends, holidays, and extended shifts.
• Ability to lift up to thirty-five pounds.
• Strong customer service skills and the ability to understand and follow protocol.
• Highly organized and detail oriented.
• Demonstrates consistency and Reliability (attendance, attitude, work ethic, etc.)
• General computer skills.
• Bilingual is a plus (not required).
• CPR Certification is a plus (not required).