Company Description

For over 45 years, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.  

NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month.  We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. 

NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. 

Why Work at NYPCC:

• We Pay Down Student Loans
• Productivity Bonus
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• NYPCC Health and Wellness Events
• Mediation Room

Job Description

The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. The case manager will be responsible for following up with daily incoming referrals, scheduling intake appointments, assignments of cases, and following up with multiple external agencies.

• Process all intake referrals (walk-ins, fax, phone, email) on a daily basis
• Gather all pertinent information to process the referral including previous history of psychiatric or mental health treatment, assess for any developmental delays if any, explore academic or work-related difficulties, and review criminal history
• Review and check sex offender registry
• Access and download Psyckes information
• Enter the referrals in electronic health record and scan all necessary documents into system
• Schedule intake appointments in electronic health record system
• Verify Medicaid eligibility to ensure that a potential client has proper medical coverage
• Collaborate with referral sources to provide updates on the status of referrals
• Provide outside resources as appropriate for non-admit or clients that require an alternative level of care
• Obtain and review foster care referral packages and hospital packets prior to scheduling an intake appointment
• Discuss and review hospital referrals with administration prior to scheduling
• Follow up with assigned case assistance to ensure timely/appropriate reassignment
• Track assigned referrals in IMA
• Provide assistance to therapists as needed with referrals for developmental testing or other appropriate service providers
• Conduct follow-up to individuals that fail to attend intake appointment
• Assist clients with eligibility problems and refer out as needed
• Perform other duties as assigned by Supervisor

Qualifications

• Bilingual; fluent in English and Spanish
• Associate degree in a related field
• 1 year of experience working in a social service or mental health setting is a plus
• 1 year of experience using an EHR system
• Exceptional customer service and communication skills
• Excellent organizational and time management skills
• Problem-solving skills and the ability to multi-task with attention to detail
• Ability to work independently and as a team
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Able to work well in a fast-paced environment
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer