Company Description

Established in 1986, North Star Imaging, Inc. is the leading domestic manufacturer of turn-key 2D Digital X-ray and 3D X-ray Computed Tomography systems for the Industrial Nondestructive Testing industry.  As demand continues to increase both nationally and internationally, NSI now operates in six offices across the globe; Minnesota, California, Massachusetts, Florida, the United Kingdom and China.

Companies throughout the world rely on NSI's expertise and equipment to create high quality, efficient and profitable products. Become a key player to our growing success and have the opportunity to excel in a high-tech and advancing industry.

Job Description

What you will do:

NSI Field Service Technicians conduct preventative maintenance, troubleshooting, and servicing of industrial x-ray inspection equipment. 

• Travel to customer site to diagnose and repair industrial test equipment; including but not limited to high voltage generators, electrical panels, Programmable Logic Controller (PLC), Personal Computer (PC), control software and automation components.
• Perform preventative maintenance, installations as well as emergency service.
• Ensure that all customer concerns are addressed, and the appropriate follow-up is taken.
• Much of the work will be completed at customer site with up to 70% travel required.
• Provide customers with timely updates regarding ETA onsite,
• Assist manufacturing with system integration and installation.
• Work with the Service Coordinator on scheduling, parts orders/returns etc.
• Assist customers over the phone with technical problems and troubleshooting.
• Train customers on basic operation and maintenance where applicable
• Assist customers over the phone with technical problems and troubleshooting
• Be on call occasionally for phone support.
• Assist in system moves and/or system qualifications where needed.

Qualifications

Successful applicants have a demonstrated ability to

• Read, comprehend and interpret complex technical information involving mechanics and electronics
• Interpret schematic and electrical diagrams
• Use electronic test equipment such as Oscilloscope and Multi-meter
• Communicate effectively in a professional environment
• Resolve technical issues in a highly sensitive environment
• Work with multiple levels of an organization

This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills. Qualified candidates will have had some specialized training in a technical field, preferably an Associates degree, and over 3 years of experience in field service. 

What North Star Imaging Offers:

• A strong culture of collaboration among teams across the US and internationally (both in office and remote)
• Excellent Medical, Dental, and Vision insurance for you and your family plus a very impressive 401k match
• Mission-driven team members who love what they do and go the extra mile to help customers, support the company’s rapid growth, and build up one another for overall growth and development
• A focus on diversity of talent and thought throughout all aspects of the organization

Candidate Requirements:

• Passing results on both pre-employment drug and background checks (which includes driving record) are required.
• A valid driver's license is required for this position.
• A good driving record is necessary.
• Must be able to provide proof that you are legally able to work in the United States.

Additional Information

NSI is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, NSI is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

All of your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.