Master’s Degree in Counseling, Higher Ed Administration, Human Services, or related field.

One (1) – Three (3) years of experience in student development or related area of higher education.

One (1) – Three (3) years of experience in a supervisory capacity.

See minimum qualifications.

Under the direction of the Associate Vice President of Enrollment Services/Registrar, this position provides oversight and direction for advising, accessibility services, student support, and engagement for curriculum students.

SUPERVISORY RESPONSIBILITIES:

Accessibility Services Coordinator/Counselor and Outreach & Engagement Coordinator

KNOWLEDGE OF: 

• NCCCS policies and procedures related to admissions and enrollment
• College policies and procedures
• State and federal policies and requirements for ADA compliance
• Best practices for advising, retention, and student success
• Statistical methods as applied to the work of this position   
• Family Educational Rights and Privacy Act (FERPA)

ABILITY TO:

• Communicate effectively (verbally and in writing) in a variety of settings, with people from diverse backgrounds, educational levels, and age groups.
• Operate a PC, mobile devices, and related software. Use Microsoft Office (word processing, database, presentation, spreadsheets) and relevant applications or internet-based platforms.
• Synthesize information and demonstrate analytical skills in reaching sound conclusions.
• Establish and maintain effective working relationships with students, faculty, administrators, coworkers, and the public.   
• Prioritize and complete projects and tasks with attention to detail and accuracy. 

ESSENTIAL DUTIES:

• Supervises the Accessibility Services Coordinator/Counselor and the Outreach & Engagement Coordinator, which includes planning and goal setting, accountability, and evaluation. 
• Establishes effective onboarding and advising practices to promote student success.
• Manages student support functions and processes for Wolf Tracks (Aviso) early alert system.
• Develops and maintains the Advising Manual to facilitate consistent advising practices. 
• Conducts advisor training for counselors, coordinators, and faculty advisors. 
• Coordinates the development and delivery of new Student Orientation. 
• Works collaboratively to develop and update content for ACA 111 and ACA 122. 
• Supports the coordination and delivery of accessibility services and ADA accommodations. 
• Evaluates transfer credit as needed. 
• Assists with registration of special credit students. 
• Reviews and approves forms, templates, and general correspondence related to areas of supervision.
• Leads the delivery of student support programs, services, and resources, including the Food Pantry, Student Government Association, career services, and other engagement activities. 
• Collaborates with other units of the college to develop and implement strategic enrollment growth strategies. 
• Utilizes institutional data to support effective practices in each area of responsibility.
• Provides guidance for the administration of cost centers, and facilitates budget projections based on current and historical data.
• Serves on institutional committees as appointed.
• Performs other duties as assigned.