Purpose: 

The Patient Navigator works closely with the team registered nurses, medical providers, community partners, and collaborating social service agencies to support patients in successfully engaging appropriate clinical and support services.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program

In this role you will

• Collaborate with patients, clients, staff, and community partners to identify and address the ways that systemic racism and other forms of compounding bias are root causes of disparities in clinical/mental health and homelessness in Black, Indigenous, and other communities of color and other communities that have experienced historical and structural oppression.

• Support patients seeking assessment for substance use disorder and the appropriateness of MAT program enrollment in establishing care at Neighborcare Clinics.
• Facilitate patient connection to and coordination amongst needed clinical and community resources including those related to transitions in care.
• Provide support including accompanying patient to appointments.
• Collect patient data and enter into Electronic Health Record (EHR) and/or tracking tool.
• Monitor and report patient progress via tracking tool and monthly reports.
• Lead outreach and engagement activities with community partners.

Key Skills: 

• Familiarity working with vulnerable populations including those experiencing substance use and/or mental health disorders, homelessness, and those with limited English Language proficiency.
• Harm Reduction
• Care Coordination
• Motivational Interviewing
• Community outreach and engagement
• Trauma informed care
• Microsoft Suite (Word, Excel, PowerPoint, etc)
• Electronic Health Records
• Ability to be detail oriented and to multi-task
• Ability to communicate effectively and respectfully with people of varied racial, educational and socio-economic backgrounds
• Ability to organize, problem solve and follow through
• Ability to effectively perform job duties under high levels of activity, variety of conditions and constraints
• Ability to work resourcefully in the absence of detailed instructions
• Ability to approach problem solving in a creative manner
• Ability to demonstrate excellent verbal and written communications skills
• Ability to remain calm and professional when faced with difficult situations or emergencies

Required Qualifications

• AA Degree
• 1-3 years of of relevant work experience

Preferred Qualifications

• One (1) year of experience in a healthcare setting
• One (1) year of experience in a customer service setting
• Bilingual skills

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Compensation 

The wage range for this position is minimum $19.97 to $27.25 maximum.

Compensation will be determined based on years of relevant experience.

Union: Yes  

Full job description will be provided during the interview process.