Purpose

The Behavioral Health Care Manager II will join a dedicated multidisciplinary team to provide comprehensive support to patient populations with the goal of lessening behavioral health inequities. The Behavioral Health Care Manager II plays a critical role in the coordination of needed services, including effective communication with patients from diverse backgrounds, using a patient-centered and harm reduction approach. The Behavioral Health Care Manager II works with other members of our behavioral health and clinic staff to increase access and engagement with needed behavioral health treatment, substance use treatment, and medical treatment. They assist in connecting patients with needed internal and/or external resources, provide appropriate symptom screenerss and follow-up screenings as appropriate, and support patients in overcoming barriers to accessing treatment. The Behavioral Health Care Manager II collaborates with other members of the care team, supporting patient care through appropriate documentation within the EHR, providing information and gathering data as instructed by providers and clinicians, chart review, and participating in team meetings. With support from clinical supervision and using evidence-based interventions and tools, the Behavioral Health Care Manager II will provide some direct patient care for behavioral health patients in the target population, including supporting those who are referred to external resources. The BHCM II will support BHCMs as appropriate by providing clinical insight and will support team-based care, including through, but not limited to, taking part in clinic huddles, informing clinicians and medical providers when treatment-to-target goals are not being met, following up with patients as needed, and documenting appropriately to support patients and quality improvement goals. 

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program 

Primary Responsibilities 

• Provide targeted support for a specified patient population
• Provide patients with information about and connection to resources associated with their care
• Provide behavioral health interventions under appropriate supervision, including but not limited to motivational interviewing, harm reduction support, CBT, and reflective listening.
• Support appropriate treatment through follow up symptom screeners and coordination of the care team. BHCM II will track scores on appropriate symptom screeners and use other metrics as directed and appropriate to assist clinical team in providing high-quality treatment
• Consult with medical providers and behavioral health clinicians on treatment plans, barriers to care, etc. Ensure proper documentation of consultations and other forms of team based care in the EHR
• Provide needed coordination and administrative support of care plan for the clinical team
• Support BHCMs as appropriate and requested by care team
• Assist patients in overcoming barriers to care by offering appropriate support, knowledge, and follow-up and through collaboration with other team members, including providers, social workers, patient navigators, and clinicians
• Provide follow-up and support for patients as needed, including completing assigned screenings, reminder calls, patient follow up support and assessment as directed by the care team, and connection to resources as appropriate
• Coordinate outreach, engagement, and care management for all patients assigned to them
• Coordinate and document communication and treatment planning for the care team as directed by supervisors, providers, and clinicians
• Assist in monitoring program outcomes, including quality and performance outcomes where relevant
• Facilitate provider review and approval of assessment and care plans
• Create and maintain timely records and documentation of patient contact activity and client data in the EHR in accordance with role and Neighborcare standards
• Participate in care review and consultation meetings, team chart reviews, trainings, and other efforts aimed at increasing engagement in treatment and improving patient access and care as directed by supervisor 
• In partnership with patients, partner in supporting patient goals and provide appropriate advocacy 

Key Skills, Knowledge, & Abilities

• Dedication to patient support and advocacy
• Passion for decreasing behavioral health inequities through addressing barriers and providing support
• Value teamwork, problem solving, engagement and adaptability
• Clinical training and skills
• Embraces change and practices direct communication
• Ability to communicate and work with individuals of varying ethnicities, socio-economic levels, cultures, and gender identities and sexual orientations, and those whose primary language is not English
•  Must have the ability to summarize and communicate in English moderately complex information, provided through a variety of means
• Ability to synthesize information and to think creatively
• Clinical perspective oriented towards ‘meeting patients where they’re at’ without judgement and with an understanding of how trauma and systemic oppression are often the root of behavioral health symptoms and conditions
• Understanding of the barriers faced by the patient population they work with and the overall community Neighborcare serves
•  Ability to meet and comply with HIPAA/Confidentiality policies and procedures
• Ability to work independently or as part of a team; ability to interact professionally with co-workers and patients
• Ability to organize tasks and provide follow up to ensure care goals are supported
• Understanding of and commitment to patient-centered and harm reduction principles
• Strong organizational skills and ability to coordinate and communicate clearly across all modes of communication (written, spoken, etc.)

Required Education

Clinical Master's Degree

Preferred Education

Master's degree in Social Work

Preferred Licenses/Certifications/Registrations

Professional training and/or certification relevant to dept and population (ex. HCAs Certified Peer Counselor; substance use disorder professional, harm reduction training, etc)

Years of Relevant Experience Required:

• 1 year experience in patient care and/or care coordination
• 1 year in clinical care (can count master-level clinical practicum towards total)

Years of Relevant Experience Preferred

• 1 year experience in community support, community mental health and/or outreach
• 1 year providing clinical support for a systemically underserved population
• 1 year lived or community experience with the targeted population
• Bilingual/bicultural preferred 

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Compensation 

• The wage range for this position is minimum $34.17 to a maximum of $47.41.  
• Compensation will be determined based on years of relevant experience.  

 Union: YES