Neal Communities is proud to be recognized as the 2023 #1 Top Workplace in Sarasota & Manatee Counties! Where you work matters! We are a family company, we love what we do, and it shows!

We are seeking a highly organized and detail-oriented Warranty Project Manager to join our team in Sarasota. As a Warranty Project Manager, you will be responsible for overseeing all aspects of warranty claims and ensuring timely resolution. The ideal candidate will have excellent communication skills and a strong background in residential construction warranty.

WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:

• The People! We take tremendous pride in positively impacting our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
• Outstanding Benefits - Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
• Excellent Compensation Package
• Supplemental Insurance
• Long & Short-Term Disability Insurance
• 401(K) with Company Matching Contributions
• PTO & Paid Holidays
• Employer Paid ID Theft Protection
• Employee Home Purchase Discount Program
• Tuition Reimbursement Program
• Employee Wellness Program
• Employee Assistance Program (EAP)
• Employee Service Awards
• Vendor Discount Program

WHAT YOU'LL DO:

• Assist in managing escalated and significant warranty issues for closed homes, including insurance and litigation matters.
• Conduct in-person assessments of homeowner issues as required
• Evaluate the necessity of corrective work orders
• Lead root-cause analysis
• Coordinate with various trades to ensure completion of service requests to the satisfaction of customers
• Perform minor service tasks such as adjustments and repairs upon request
• Cultivate positive relationships with customers
• Determine trade responsibility for back charges and purchase orders
• Approve payments for completed work within set limits
• Collaborate with other Warranty Project Managers to address escalated homeowner concerns
• Oversee and optimize warranty spending
• Engage in efforts to enhance Division-wide efficiency
• Communicate process issues with Construction Managers to mitigate long-term risks
• Assist the Warranty Manager in identifying high-spending warranty areas and developing cost-reduction plans/processes
• Conduct Quality Assurance and pre-orientation inspections as necessary
• Support the Warranty Manager in maintaining optimal staffing levels
• Assign tasks based on employees' competencies and strengths
• Assess employee performance and devise compensation strategies accordingly
• Identify internal and external training programs for employee development
• Foster professional development opportunities for employees
• Offer ongoing coaching on technical skills and leadership qualities
• Conduct safety training and inspections, ensuring adherence to safety protocols for new hires.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills

WHAT YOU BRING:

• Bachelor’s Degree in Construction Management or equivalent
• Preferably 3+ years of experience in warranty management or a related role within the residential construction industry
• Must possess the ability to handle escalated issues, including legal claims
• Demonstrated project management skills, adept at managing multiple projects and priorities effectively
• Proficient in analytical thinking and problem-solving, with meticulous attention to detail
• Excellent communication and interpersonal abilities, fostering productive collaboration across diverse teams
• Comprehensive understanding of the end-to-end homebuilding construction processes
• Familiarity with performance metrics and their financial implications
• Experience with Lean/Continuous Improvement methodologies

PHYSICAL REQUIREMENTS:

• The ability to lift, carry, push and pull 20/60/100 pounds
• The ability to move safely over uneven terrain
• The ability to bend, squat, climb stairs and lift frequently
• Continuous walking, standing and moving about
• Repetitive movement of hands, arms and legs
• Constantly works in outdoor weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.