Data Entry Customer Service Specialist

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Data Entry Customer Service Specialist

NDX

icon Topeka, KS, US, 66614

iconFull Time

icon7 November 2024

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Job details

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Heumann Dental Lab in Topeka, KS for a Full-Time Data Entry Customer Service Specialist.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Able to perform basic functions/responsibilities of Data Entry Customer Service Specialist and has the ability and responsibility to schedule cases and/or invoice cases
  • Responsible for Case Entry of all Business Unit cases assisting in opening and inspecting cases.
  • Match prescriptions RX’s to invoices in preparation for packaging and mailing
  • Prepare accurate invoices
  • Answer telephone, respond to inquiries and notify customers of delivery times when necessary.
  • Assist in packing cases for shipment, and posting and mailing when requested
  • Perform other job related duties as requested including disinfecting, billing and messenger assignments.

Skills and Abilities Required:

  • Strong attention to detail
  • Strong organizational and follow-up skills
  • Self-directed, with the ability to analyze problems and make decisions
  • Ability to multi-task and prioritize
  • Creative thinking and problem solving skills
  • Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
  • Desire to provide aide to expedite other positions for a more efficient overall team
  • Strong data entry skills
  • Strong ability to listen and comprehend instructions, following tasks through to completion
  • Typing, 35 words per minute (as applicable)

Minimum Education and Experience Required:

  • Required: High school diploma or GED equivalent.
  • PC Literacy: Microsoft Office Skills (Outlook, Word, Excel)

Competencies:

  • Time Management
  • Goal Oriented Focus
  • Willingness to Learn
  • Decision Quality
  • Problem Solving
  • Clear Communication Skills

Hazardous Materials or Equipment Used:

  • Telephone
  • Box Cutters
  • Knives

Physical Requirements:

  • Regularly required to sit, stand, walk, and/or reach
  • Exhibit fine motor skills and/or perform repetitive motions
  • Good hand-eye coordination
  • Good manual dexterity
  • Ability to walk and stand for long periods of time
  • Repeated bending and kneeling
  • Vision capabilities: Depth perception, attention to detail and/or color
  • Normal office and limited lifting
  • Must be able to read, write, speak and understand English

Qualifications

Skills

Behaviours

:

Motivation

:

Education

Required

High School or Equivalent or better.

Experience

Licences & certifications