ESSENTIAL PURPOSE: Serve as a leader in the day-to-day operations of the PlumpJack Tasting Room, ensuring exceptional guest experiences and smooth team collaboration.
ESSENTIAL DUTIES:
•  Foster a positive and respectful work environment by leading through example, in alignment with the PlumpJack core values.
•  Coach and support the team members to deliver exceptional customer service, resolving guest concerns, and answering questions.
•  Oversee the opening and closing procedures for the tasting room, ensuring all staff are properly trained on these protocols.
•  Manage guest reservations and tasting room flow using Tock, optimizing guest experience.
•  Communicate current winery updates, including wine releases and upcoming events, to both staff and guests.
•  Maintain high presentation and housekeeping standards, ensuring the tasting room is clean, organized, and well-stocked
•  Assist with managerial tasks, as needed, including staff supervision and operational problem solving.
•  Represent PlumpJack Winery at offsite special events as required.
•  Participate in the monthly inventory counts of wine and non-wine merchandise.
•  Handle administrative responsibilities, including:
o Weekly wine ordering
o Shipping and order management
o Customer service issue resolution
o Ordering tasting room supplies
SKILLS AND APTITUDES:
•  Strong interpersonal and communication skills, with the ability to build positive relationships with colleagues, guests, and vendors.
•  Ability to adapt, pivot, and problem -solve in a fast-paced environment.
•  Excellent hospitality instincts, creating warm, educational, and sales driven guest experiences.
•  Proficiency with POS Systems and reservation platforms.
•  Experience hosting large groups and special events.
•  1-3 years’ experience in a guest facing winery environment