- · Respond to inquiries about the facility within facility policy timeframes.
- · Ability to develop therapeutic relationships with patients and families.
- · Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
- · Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- · Coordinate admission and transfer from referral sources and between levels of care within the facility.
- · Maintain knowledge of milieu management.
- · Communicate projected admissions to designated internal representatives promptly.
- · Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
- · Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
- · Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
- · Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
- · Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
- · Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Admissions Counselor-1st and 2nd shift
Mount Carmel Behavioral Health
Columbus, OH, US,
43232
Full Time
7 November 2024