The Information System Engineer IIsupports the delivery of IT services for both local and remote users and plays a hands-on role in supporting various local and cloud services, including Microsoft 365 and Azure.

Major Responsibilities/Functions:

• Provide hands-on administration and tier 2 support.
• Administer the mobile device management (MDM) and mobile application management (MAM) platform (Intune), Microsoft Teams, SharePoint Online, OneDrive, and other business applications.
• Proactively plan and implement application upgrades, maintenance fixes, and vendor-supplied patches.
• Analyze requests for business/system enhancements and deliver solutions focused on addressing process gaps and enabling automation.
• Perform compatibility testing for new hardware and software.
• Coordinate with various IT groups to resolve incidents and fulfill requests based on established guidelines while ensuring service level agreements are met.
• Generate runbooks, training aids, quick reference guides, and other aids to enable internal customers to be self-sufficient.
• Assist with infrastructure planning, process improvements, and other support activities.
• Perform other duties as assigned.

Requirements:

• Possess excellent communication and technical skills.
• Degree in Computer Science or similar curriculum with technical background in related discipline, OR 2+ years relevant work experience.
• Proficiency in Microsoft OneDrive, SharePoint, Outlook, Teams, Visio, PowerPoint and PowerShell.
• Experience with Voice-over-IP (VoIP) phone systems, Microsoft Teams Phone System preferred.
• Broad understanding of change management and service desk methodologies.
• Well versed in all aspects of Microsoft O365 administration, including Exchange, SharePoint, and Teams.
• On-call availability including requirement to work and / or coordinate after.

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