Job details

Description

Contribute to the success of Global Medical Information by configuring the Information Request Management System (IRMS) to meet regional needs and guiding the development of medical information responses aligned with global medical strategy by developing global policies on best practices for creation of medical information responses.

Responsibilities

• Maintain the Information Request Management System (IRMS):

  • In collaboration with IT support, configure IRMS to support the needs of each Regional Medical Affairs team
  • Train Regional/Local Medical Affairs team members in IRMS
  • Support Local Medical Affairs teams by loading initial materials (e.g., email and letter templates, product labeling) into IRMS
  • Consult with Regional and Local Medical Affairs teams regarding reporting needs
  • Manage IRMS vendor relationship

• Develop and implement key processes:

  • Develop and implement global policies to streamline and standardize the process for: compliant and credible provision of medical and scientific information in reaction to unsolicited inquiries, documenting and responding to unsolicited Healthcare Provider (HCP) medical information requests, and best practices for medical information response development.

• Support Global Medical Information Requests:

  • Support global medical information requests escalated from Regional Medical Affairs leads escalated from Local Medical Affairs teams
  • Apply clinical expertise and knowledge to provide information for all Merz Aesthetics products escalated from Regional Medical Affairs leads
  • Ensure HCP and consumer interactions are accurately documented using the Medical Information database, to share and provide analysis of information for stakeholders, including internal auditors and regulatory authorities
  • Travel to global congresses to facilitate Medical Affairs booth activities

• Review standard medical letters and product bibliographies:

  • Review and update documents ensuring the integration of scientific, medical and regulatory input, performing quality control on the accuracy of communications against source data
  • Collaborate on content creation (e.g., increased inquiries on a topic, release of new data, labeling changes) and review
  • Ensure materials align with global medical strategy
  • Conduct and review literature searches to ensure all company product bibliographies are current

Technical & Function Skills:

• Experience using an electronic medical information platform such as IRMS, Mavens, Aris-G, etc.

• English speaking with excellent written, verbal, and interpersonal communication skills, with strong attention to detail

• Strong time management skills

• Understanding of pharmaceutical drug and medical device regulations, as they pertain to medical information fulfillment and management

• Proficient in PC-based MS Word, Excel, and PowerPoint; excellent organizational skills

• Ability to conduct database (literature) searches, using PubMed, etc.

• Demonstrates positive interactions with others and conducts all work in an ethical manner

• Ability to initiate/manage accurate, clear, and timely communications to team members in a respectful and professionally engaging manner

• Ability to work independently or in concert with other stakeholders, Medical Affairs personnel, etc.

• Experience in executing medical information database utilization. Ability to influence and gain consensus without authority

Minimum Requirements:

• Four-year degree in a healthcare-related field
• Advanced degree ideal (e.g., PharmD, PA, RN)
• Minimum of 4-5 years of pharmaceutical/biotechnology industry experience

Preferred Qualifications:

• Cross-functional collaboration as part of a promotional review committee

Behaviours

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Education

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Licences & certifications