Main accountabilities include:  

• Ensures proper staffing is scheduled for Office Staff.
• Perform general office duties inclusive of, but not limited to filing, answering telephone(s), mail distribution and composing correspondence.
• Involved in the interviewing process, conduct performance evaluations, issue disciplinary actions and work with General Manager on final decisions in these areas.
• Keep track of attendance records, monitor lateness/absence/manual miss punches, etc.
• Ensures proper documentation is prepared by staff to maintain compliance with the airline guidelines, FAA, DOT and other regulatory agencies.
• Interact with authorities, TSA, CBP, Agriculture agents.
• Provide excellent customer service to all customers at the counter and over the phone.
• Resolves employees concerns and submits to manager for action.
• Monitor station supply levels and order as necessary.
• Other duties as assigned.

Safety, Security and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.

• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.

• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Must be able to pass a ten-year background check as required by US Customs.
• Must be able to lift and move up to 70 pounds.
• Aviation Industry experiences a plus.
• Must be able to speak, read, and write in English proficiently.
• Valid driver’s license with good driving records
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done primarily outdoors. Must be comfortable working in all weather conditions.
• Must pass an FBI background check and obtain a custom seal.
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).

Must be able to pass all pre-employment testing, including drug testing and ten-year background check as required by US Customs