Job details

Description

The IT Operations Analyst will play a crucial role in tracking and reporting on change management, resolving incidents, monitoring performance, disaster recovery planning, and leveraging ServiceNow to enhance operational efficiency. The role will work in a fast-paced environment, demonstrate strong analytical skills, and assist in ensuring all IT services meet operational targets. Responsibilities include but are not limited to:

Change Management: 

• Utilize ServiceNow for change tracking, documentation, and reporting. 

• Assess changes to identify potential issues, and consider how change interactions may affect organizational performance.

• Analyze change data and prepare reports on change management program compliance and performance.

Incident Resolution: 

• Act as a key point of contact for incident reporting, resolution.

• Study and report on issues that cause downtime.

• Work closely with IT teams and vendors to ensure timely incident resolution, minimizing impact on operations.   

Performance Monitoring: 

• Develop and maintain performance reporting to track key operational metrics. 

• Analyze performance data, identify trends, and research improvements to enhance overall efficiency. 

ServiceNow Management: 

• Analyze ServiceNow platform data to assist in streamlining and automating operational workflows. 

• Assist in providing training and support to end-users on ServiceNow functionalities. 

Disaster Recovery:

• Collaborate with key stakeholders to develop and implement best practices to protect and restore data and systems in the event of a disaster.

• Create and maintain disaster recovery procedures and documentation.

EDUCATION:

• General and business knowledge equivalent to a bachelor's degree

CERTIFICATION(S):

• Certification in ServiceNow Administration preferred

EXPERIENCE:

• 3-5 years of related experience

SKILLS

• Proven experience in change management, incident resolution, disaster recovery planning & execution, and 

• performance monitoring

• Excellent communication skills, both written and verbal

• Strong analytical and problem-solving skills with acute attention to detail

• Ability to collaborate effectively with cross-functional teams and stakeholders

COMPETENCIES

• Effective knowledge 

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Welcome! You made it to the job description page!

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
• Women in Leadership
• Diversity, Inclusion and Belonging
• Care Connections
• PEER (Peer Experience, Engagement and Recognition)
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

Behaviours

Motivation

Education

Experience

Licences & certifications