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Description

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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)
  • Women in Leadership
  • Diversity, Inclusion and Belonging
  • Care Connections
  • PEER (Peer Experience, Engagement and Recognition)
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

OVERVIEW:

The purpose of this role is to provide administrative, operational, clerical, and sales support for the credit union’s Investment Services group with the goal of providing exceptional customer service and an unparalleled customer experience to members, clients, associates, and the community at large. The individual must be affiliated with the broker/dealer of our investment program. The role works directly with and supports the wealth advisors by providing administrative support needed to help grow the book of business with existing clients and process any new business. This is done with overall efficiency and detail oriented with the tasks requested and required for a successful business to prosper and maintain the expected client relationships, so they mature and grow at the pace of the client’s needs and goals. This role oversees confidential information and matters that require the individual to always have a high degree of discretion and be extremely cautious with whom it is shared.

The Investment Assistant position provides administrative, organizational and infrastructure support for their wealth advisors. The role will provide administrative support to the wealth advisors by preparing documents for client or member meetings, reports or presentations requested to support the agenda of the meeting. It may include pulling reports from our financial platform of the broker/dealer, and accessing meeting notes from our CRM system. This role will have daily conversations on the phone with clients, prospects or members, broker/dealer, other outside vendors, internal departments or retail branches. The investment referrals will come from our retail branches,and other credit union departments as well. These prospects or members will need to be contacted to determine whether they wish to discuss investments with an advisor and if they qualify per our QKA guidelines. They will schedule appointments, add notes to MRM, and manage the advisor’s calendar daily. There will be a need to keep track of specific tasks and activities in our CRM system or outlook. They will track and qualify the referral as directed by the advisors for associate incentive in our MRM system. They will correspond and work on a regular basis with clients or members, broker/dealer, prospects, other outside vendors and internal departments and retail branches. It may be oral, written, or direct inquiries that you will be receiving and executing on for service that a client or prospect requests. This role requires teamwork with various personnel and especially with our own investment services group. In addition, the role will require you to add new clients/prospects as contacts in our CRM system, adding notes to the contacts and imaging documents to this CRM system. Within the financial platform of our broker/dealer, you will add new client business, upload documents, review notifications and documents not in good order, run reports through a reporting tool within the system, process service requests such as move money, client data updates (change of address, beneficiary adds/changes, email, POA), add online access for clients, process death claims, account transfers, add TOD’s, etc. The processing of new business may require you to send overnight courier packages. There may be project work that could involve using Microsoft programs for tracking and managing business such as RMD’s, systematic withdrawals, etc. This role has no direct revenue or cost management responsibility. However, the position is critical to the well-being of the advisor and their business and directly affects the credit union’s profitability and member satisfaction through exceptional customer service and experience. This individual must maintain compliance with all credit union, NCUA, broker/dealer, FINRA policies and regulations.

This is a 100% remote opportunity that may require you to attend in-person member meetings at a local branch or attend events within your assigned region.

EDUCATION:

• General and business knowledge equivalent to a high school diploma

EXPERIENCE:

• 1-3 years of related experience

SKILLS:

• Strong organizational, analytical, time management and problem-solving skills and sufficient expertise to organize details

• Ability to work with various personnel on unrelated projects involving multiple tasks and deadlines, specific deliverables, and expected tangible outcomes

• Knowledgeable of systems including LPL (clientworks), Redtail (CRM), MRM and Microsoft programs

• Ability to be a business professional on phone calls, have excellent written and oral communication, manage difficult calls or engagements in person and be able to de-escalate the conversation to end with a solution that is appropriate for both the client/member and the advisor/assistant

• Proactive with the advisors and clients you support, take independent action on assigned tasks and be multi tasked oriented to work on various projects at one time plus prioritize them based on urgency of the request

• Keep workflow processes current and up to date for efficiency and accuracy

PREFERENCES:

• None

CORE COMPETENCIES:

• Effective knowledge

• Accountability and self-management

• Teamwork and leadership

• Communication

• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

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Education

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Licences & certifications