Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

The HR/People Supervisor focuses on the execution of People processes and tools in assigned Profit Center(s). This individual advises and provides direction as appropriate to Operations Managers, Operations Supervisors and restaurant staff on HR-related issues.

With support from the HR Manager, he/she demonstrates Global Community of Experts to provide experienced assistance to company-owned restaurants.

Responsibilities:

• Works with Ops Manager(s) to identify key People priorities across the Profit Center(s) and help execute the Profit Center People action plan aligned with the National People Strategy
• With the HR Manager, contributes to the execution of the Region’s People Plan
• Provides coaching, training, counsel and direction to Operations
• Assists People leaders and restaurant managers in conducting onboarding/orientation and exit/offboarding
• Partners with Operations to deliver on all aspects of staffing including performance management, retention, recruitment, interviewing, selection and orientation
• Oversees required employee documentation and file administration
• Performs crew performance appraisal and wage management
• Understands restaurant-level benefits, incentives and awards and leading performance standards
• Proper management of leaves of absences and Worker’s Comp cases
• Disciplinary actions including termination
• Leads the People aspect of restaurant divestitures/acquisitions
• Educates, informs and assess to ensure restaurants execute and comply with People initiatives and tools
• Employee engagement and commitment programs
• Workforce Planning - effectively anticipate restaurant management needs, help Ops Supervisors and General Managers develop and execute a plan
• Succession Planning - Coach and advise partners to ensure a robust talent pipeline to meet the needs of the restaurants
• Develops and helps ensure development of GMs, AGMs and RTLs
• Supports education, training and coaching to help People leaders be more effective
• Partners with Operations Supervisors to implement and ensure proper execution of People policies and practices
• Partners with HR Manager and Employee Relations COE to ensure employee engagement initiatives are effectively executed including investigations into potential violations
• Cultivates a fair, equitable, and respectful work environment
• Assists in deploying change initiatives through education and training for Operations staff and restaurant management

*This role will require regular travel (50%+) within the assigned market (Orlando).*

Qualifications

• High School Diploma or equivalent; BA/BS degree in HR related field preferred
• Talent Management, Staffing, and/or HR experience
• Previous McDonald's Operations or HR experience preferred

Preferred Qualifications

• BA/BS Degree
• Managerial experience preferred
• Highly developed communication (verbal and written) and interpersonal skills and professionalism
• Demonstrable experience in collaborating and partnering with officer-level individuals 
• Great teammate and experience working in a dynamic and changing environment
• Strong project management and meeting facilitation skills and experience

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.