The primary function of the Product Support Representative is to provide product assistance for our internal and external contacts. The group takes a variety of questions from mostly Dealers, Distributors, and Internal staff, including Architects, Engineers, Contractors, and Homeowners. Items addressed to Technical Support would include technical information, Pricing assistance, Structural requirements, Product limitations, and Recommendations and CAD drawings for Marvin Product Collections, which can be submitted via email, phone, or Marvin’s Order System. 

Highlights of your role

• Provide responses to our customers’ requests for technical information, limitations, and the capabilities of our product
• Manage incoming inquiries by using available material resources and/or consult with product experts to advance the resolution of our customers’ questions in a timely manner.
• Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals
• Support departmental goal initiatives to achieve critical measurements.

You're a good fit if you have

• 2-4 years related degree or 2-4 years industry related experience
• Technical aptitude to quickly learn Marvin products, systems, and processes
• Strong PC skills utilizing AutoCAD and MS Office applications
• Understanding of drafting concepts and knowledge of the construction industry
• Self-directed; confident; motivated; able to self-manage priorities and deadlines; organized; detail-oriented

Hours:

Monday – Friday:  9:00am - 6:00pm

Or 

Monday – Friday:  8:00am - 5:00pm

Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends.  You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.

EOE

This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. 

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