PLEASE NOTE - This position will sit at our corporate headquarters in Warroad, MN. You may be eligible for housing incentives that range from $20,000-$30,000 towards your purchase of a new, Marvin-built home in Warroad. This is in addition to a relocation bonus, of up to $5,000 or more!

A sales support representative provides customer support by assisting with sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. 

Highlights of your role

• Knowledgeable with Marvin and Integrity product features and benefits
• Knowledgeable in using OMS (Order Management System)
• Knowledgeable in processing of “on behalf of” orders, quotes
• Knowledgeable and helpful when assisting dealers/distributors with entry methods and special pricing.
• Understands the customer service process, warranties and processing of field service orders.
• Ability to process Quick Hit Assistance Request (AR’s) without forwarding.
• Ability to resolve some mulling and structural questions.
• Knowledgeable of order the order flow process: from customer through manufacturing to shipping
• Manage the order holds appropriately to expedite through production.
• Knowledgeable of shipping practices at each manufacturing location
• Ability to manage all types of order change requests and communicate order change costs to the customer.
• Knows how to engage and make a connection with all types of customers.
• Provides professional, timely and courteous communication.
• Articulates well in verbal and written communication, can compose professionally written documents (letters and emails) with accurate spelling and punctuation.
• Ability to work in a regional team to provide good coverage and support for dealers/distributors.
• Very knowledgeable of Marvin systems: ICIM, Salesforce, OMS, Siebel, On-line Docs, Print Book Viewer and Microsoft Office Programs

You're a good fit if you have

• Good communication skills (written and verbal)
• Ability to learn all aspects of Marvin and Integrity products and services.
• Self-motivated and self-directed, demonstrating a reliable work ethic
• Strong Interpersonal skills
• Organizational skills
• Ability to multi-task
• Is a dependable team-player.
• Two-year degree or 3 years of work experience.
• Good computer skills
• Good math skills
• Good communication skills: verbal and written.
• Knowledgeable of the building industry

Hours:

Monday – Friday, 8:00am – 5:00pm

or

Monday – Friday, 9:00am - 6:00pm

Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.

We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends.  You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.

As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.

EOE

This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any offer of employment is contingent on the completion of a background check and drug screen to company standards. 

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