Do you have experience as a general contractor or background working in construction? Are you interested in working for a company that puts your wellbeing first, providing comprehensive benefits starting on your first day, profit sharing, and 401k savings match? If yes, consider joining Marvin Replacement as a Field Service Technician. 

In this role you will provide after-install support for Infinity from Marvin windows and doors, collaborating with our customers to provide outstanding experience.

Highlights of your role

• Provide post-install field diagnosing, repair, and service support for Marvin Replacement windows and doors.
  
• Professional, timely communication with all customers and Marvin Replacement support staff that will allow us to fulfill our mission of delivering a delightful customer experience.
  
• Efficient time management, detail oriented and onsite service resolution that meets our stated service goals and the needs of our targeted customer.
  
• Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
  
• Manage and maintain company issued assets, i.e. trucks, tools, phone and computer/notepad.
  
• Provide supplemental support to Warehouse and Project Managers when appropriate, such as, but not limited to, assisting with deliveries and project staging.
  
• Regional travel will be required, with some overnight stays on occasion and depending on preference.
• Salary range per hour and job title based on experience
  
  

You’re a good fit if you have (or if you can) 

• Dependable, solid work ethic and a self-starter.
• Excellent communication skills; must be able to deliver a difficult message and manage customer expectations.
• Excellent computer skills with the ability to use Marvin computer programs and systems.
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Must have the ability to make sound decisions that impact the company from a financial standpoint.

We also want to make sure you have: 

• High school diploma
• Excellent driving record and valid driver's license.
• 3+ years of construction background.  Window and door product knowledge; a good background in construction and installation practices.
• Must be able to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

We invite you to See Yourself at Marvin 

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. 

For more than 100 years, we’ve been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin’s portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands. Together, we live our values and enjoy a culture that feels like home.  

Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! 

A few unique offerings include: 

•  $300 annual wellbeing account to spend on whatever makes you happy + healthy 
•  Better Living Day! (a paid day off to go have some fun) 
•  $$ Annual profit sharing – get rewarded for the role everyone plays in making Marvin a success 
•  Giving at Marvin – join coordinated volunteer opportunities  
•  Brighter Days Fund – financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship 

When you belong to the Marvin team, it’s all part of the package. Apply today! 

Marvin is an Equal Opportunity Employer 

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.