Company Description

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain is part of the LVMH Group.

Job Description

Main Job Objective

Elevating the client experience by delivering best in class training to all retail teams and executing flawless events. Increase in-store productivity through seminars, hands-on coaching and sales training in at retailer locations, and leading in-store events in partnership with retailers. Work with Sales Force to improve luxury retail ceremony by developing highly motivated, knowledgeable, and productive in-store staff.

Essential Duties and Responsibilities

EDUCATION

• Partner with Education team and local Field Sales management to determine training needs and develop appropriate action plans to ensure total territory achieves retail sales goals.
• Curate Education content to the needs of the market.
• Monitor and analyze sales performance, focusing on clienteling, selling ceremony and KPI’s.
• Conduct all training seminars for Beauty Advisors and Counter Managers in territory.
• Conduct initial onboarding training for newly hired Beauty Consultants.
• Provide Account Executives with orientation materials for stores not covered by Regional Educators.
• Work with in-store leadership to enhance product knowledge and develop selling skills
• Monitor in-store staff skills & KPI on an ongoing basis and plan training as needed.
• Ensure all local market training needs adhere to budgetary parameters set by the Director of Education.
• Conduct follow-up coaching sessions to enhance Beauty Advisors’ selling skills and product knowledge.
• Weekly and monthly reporting.

EVENTS

• Plan and execute in-store events with retailers as discussed with Director of Education.
• Lead elevated and at-counter events and achieve targets.
• Ensure the proper usage of the DBR, Business Planner, and Client Card.
• Develop a positive relationship with the in-store staff and retailer leadership.
• Conduct training on Special Events with retailer staff and appropriate Selling Specialists.
• Instill a motivational and challenging work environment.
• Enforce image guidelines by always wearing the appropriate attire in-store as well as during training seminars.
• Maintain constant and productive communication/partnership with the Director of Education and Account Executives in assigned territory.
• All other job-related activities.

Relevant Scope Measures

• Meeting and/or exceeding sales and training goals set by the Director of Education.
• Following Corporate guidelines, maintain T/E expenses within budget provided.

Qualifications

• More than 1 year of experience in prestige cosmetics sales and education
• Strong Coaching Skills, Self-Motivated, and a Team Player
• Microsoft Suite: Excel, Power Point
• Fragrance expertise required
• Makeup artistry skills preferred
• Excellent communicator in English – both verbal & written
• Strong presentation skills
• Strong product knowledge
• Passion for luxury
• Travel Required to various cities on an ongoing basis (Travel is dependent on the retail schedule and is consistent)

Additional Information

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.