Summary
The Warehouse Manager contributes to meeting Langham Logistics goals of exceptional customer service, quality, process improvement, and profitability by overseeing and managing the process and personnel of the entire warehouse facility, including such specialized areas as Warehouse Value Stream O/P/S, Receiving/Fulfillment, the Distribution Center office.
The key goal of all warehouse operations is to meet client requirements of receiving goods and materials into our warehouse; performing all requirements of picking, packing, binding, kiting, etc.; and shipping materials to the correct locations and in the correct quantities with no damage and on time. This work also requires inventory control and quality control. The Warehouse Manager must ensure that this work is being done according to all client specifications as well as company requirements of productivity, efficiency, and profitability. Setting and managing performance to meet established metrics is a critical expectation of this position.

The Warehouse Manager works closely with the Director to establish annual benchmark goals for the department, including budgeting. The Warehouse Manager is instrumental in implementing and monitoring all policies regarding quality, safety, and employee supervision. The Warehouse Manager must pay particular attention to security requirements of the TSA, Homeland Security, and customers, ensuring the company will pass all audits and inspections.
The Warehouse Manager is considered part of the company management team and participates in all such meetings when asked.
The Warehouse Manager is responsible for the effective development of employees in his/her departments, contributing to company goals of career pathing and personal and professional development.

The Warehouse Manager is responsible for delivering all expected deliverables from their respective customers occupying their warehouse.

Performance Metrics

Performance metrics for this position will be established annually based on: Productivity and quality metrics for the department;
Revenue goals (as applicable); Employee turnover.
Performance metrics that are provided by the customer may include the following:
• "Dock to Stock" within specified time frame
• "Right the first time" (RFT) inventory accuracy with specified percentage accuracy
• Order Acknowledgement within specified time frame
• Notification of discrepancy within specified time frame.
• Zero system interruption
• Reporting of all product loss, theft or diversion
• Cost savings initiatives
Performance of the metrics listed above will be evaluated on a frequency determined by the customer.

Key Outcomes Expected

• Participate in Langham sponsored programs in assessing and implementing its personal and professional training program.
• Provide leadership to the department in all areas, including customer service, productivity, quality, and professionalism.
• Implement and monitor all policies regarding the day-to-day activities in the warehouse, including adherence to all safety, security, and quality policies.
• Display adherence to all security guidelines as mandated by the TSA, Homeland Security, and various customers to ensure Langham passes all audits and inspections.
• Ensure departmental adherence to budget and budgetary restraints.
• Manage all metrics and other benchmark measures to track warehouse performance.
• Provide feedback to executive leadership regarding commonly occurring challenges in the warehouse operations and recommend ideas for resolution.
• Department managers to ensure all are operating according to all performance standards.
• Ensure all department supervisors are adequately and competently staffed to meet daily customer workflows and requirements.
• Ensure department supervisors are working with staff to uphold housekeeping standards throughout the warehouse.
• Work with the Sales and Operations Departments to provide assistance when quoting on prospective new business, planning new customer on-boarding, resolving customer issues and complaints, and responding to RFP's for new customers.
• Keep senior management updated on activity within the department through regularly scheduled briefings and emergency reporting when appropriate.
• Participation in the interview process to select new warehouse team members
• Manage proficiency in multiple warehouse management systems (Manhattan Scale, SAP)
• Work with multiple subject matter experts (both internal and customer) to timely complete project initiatives.
• Determine all regulatory requirements needed by customer and initiate all required tasks that are needed for all licenses/certificates.

Critical Skills, Knowledge, and Behaviors

• Demonstrates understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.
• Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.
• Demonstrated ability to read and interpret financial statements. Ability to analyze financial information, recognize trends, and make decisions. Can operate within a budget.
• Able to manage an overall process of a department or division, including setting and meeting schedules, prioritizing, and following up on tasks, and performing responsibilities efficiently and timely (time management).
• Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely.
• Able to juggle multiple requests and meet multiple deadlines.
• Effective management skills, including recruiting, teaching, coaching, mentoring, and terminating. Able to guide others towards professional development in the industry. Able to hold others accountable for performance.
• Effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds.
• Demonstrates customer service orientation.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.
• Able to work well in a team environment and as part of a team.
• Able to negotiate with and influence others and resolve conflict
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail). SAP knowledge preferred. Proficiency in mathematics.

Experience/Education

• 4-year Degree in Business, Logistics, or a comparable discipline preferred
• At least 5 years experience in a comparable position in one of our disciplines, e.g. 3PL or fulfillment.

Physical Demands

Must be able to work proficiently with computers and other office equipment.
Must be able to (when needed) breakdown boxes and apply material labels on customer product as directed by customer requirements.
Work is performed in both a warehouse and an office environment.