General Manager

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General Manager

Indigo Golf Partners

icon Cape Charles, VA, US, 23310

iconFull Time

icon7 November 2024

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Bay Creek Golf Club

Bay Creek Golf Club in Cape Charles, VA is excited to announce the exceptional career opportunity of General Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

Key Responsibilities of the General Manager:

  • Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
  • Monitors financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
  • Establishes, initiates and monitors basic personnel policies and training along with professional development programs.
  • Ensures all Human Resources procedures and policies are followed by management staff.
  • Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
  • Maintains membership with the PGA and/or CMAA and other professional associations.
  • Attends workshops and meetings to keep abreast of current information and developments.
  • Oversees the care and maintenance of all the facility’s physical assets.
  • Coordinates marketing programs to promote the facility’s services to potential customers.
  • Ensures the highest standards for food and beverage products and service on property.
  • Implements policies and procedures for multiple departments, including compliance of all company standards relating to the quality of products and services.
  • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
  • Directly manages department members that may include, but is not limited to: Golf Professional, Golf Course Superintendent, Director of Food & Beverage, Sales Manager, Accountant, etc.
  • Assures that effective orientation and training are given to each new associate, and coordinates ongoing training programs.
  • Regular and reliable attendance.

Qualifications for the General Manager

  • Bachelor’s degree (BA) from four-year college or university; and five years’ experience at a daily fee/resort club as a GM or Assistant GM; or equivalent combination of education and experience.

Other Qualifications:

  • A high energy, dynamic leader with a skill set to lead 250+ associates and oversee daily operations
  • Extensive food & beverage experience to oversee a high volume bar, dining and catering operations
  • Strong organizational, communication, interpersonal and leadership skills required
  • An entrepreneurial approach to marketing with an emphasis on social media and digital marketing
  • Prior experience in a senior level management position with an emphasis on food & beverage operations