Position Requirements

Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems

Under the direction of FWC Supervisors, assists with placing students on register at schools

Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools

Assists with collecting family contact information and determine best ways to reach them, home languages, etc.

Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment

Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries

Provides excellent customer service and support in all instances of working with families

Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations

Assists and participates in student enrollment events, workshops, and information sessions

Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts

Inputs data in various client systems including but not limited to ATS, Service Cloud and MySchools, to support application processes

Works in accordance and is familiar with Chancellor’s Regulations A101 while using the highest ethical standards.

Respond to incoming calls from customers asking routine, frequently asked questions and provide information about appropriate policies/procedures, contacts, help users to navigate various applications and troubleshoot technical problems with internal computer programs.  Ask callers for information necessary to respond to inquiry.

Update the Case Management System upon completion of calls to reflect the status of each case.

Use multiple computer systems to handle calls, file new requests for service, and maintain tracking systems.

Inform caller of status of existing service requests.

Abide by policies and procedures to ensure the highest standard of accuracy, timeliness, and efficiency in answering calls and entering data.

Respond quickly, accurately, and politely to customers’ needs.

Speak in a pleasant telephone manner.

Follow contact center script, yet recognize when to ask for help.

Navigate multiple computer applications while speaking on the telephone and entering data. 

About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

Consulting for projects / IT Outsourcing

IT staffing (Contract / Temporary / Contingent / Consulting)

Custom Workforce Solutions

Recruitment Process Outsourcing (RPO)

Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

Winner of Inc-500 award 2 consecutive years

Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years

Winner of USPAACC Top-10 Award in the Northeast US

IBM Business Partner

Oracle Business Partner

Adobe Business Partner

NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association

NYS MBE certified

Our Consultants love working for IIT

Competitive compensation

W2 or C2C

Biweekly Direct Deposit for W2 Consultants

Visa and Green Card sponsorship opportunities for qualified individuals

Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)

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IIT is an Equal Opportunity Employer