Position Requirements

Make outgoing calls to prospective NYCPS families providing information on admissions and enrollment, helping families submit applications and/or enroll.

Respond to incoming calls from families asking about 3k and prek and provide information about appropriate policies/procedures and contacts.

Support families by text message as needed.

Help users navigate various applications and troubleshoot technical problems with internal computer programs.

Ask callers for information necessary to respond to inquiries. Update the Case Management System upon completion of calls to reflect the status of each case.

Use multiple computer systems to handle calls, file new requests for service, and maintain tracking systems.

Abide by policies and procedures to ensure the highest accuracy, timeliness, and efficiency in answering calls and entering data. Respond quickly, accurately, and politely to customers' needs.

Speak in a pleasant telephone manner. Follow the contact center script, but also recognize when to ask for help.

Navigate multiple computer applications while speaking on the telephone and entering data.

As a supportive and temporary member of the OSE team, the Customer Service Representative also assists with outreach and implementation of various admissions events to increase enrollment and provide resources to families to transition back to NYCDOE schools.

About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

Consulting for projects / IT Outsourcing

IT staffing (Contract / Temporary / Contingent / Consulting)

Custom Workforce Solutions

Recruitment Process Outsourcing (RPO)

Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

Winner of Inc-500 award 2 consecutive years

Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years

Winner of USPAACC Top-10 Award in the Northeast US

IBM Business Partner

Oracle Business Partner

Adobe Business Partner

NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association

NYS MBE certified

Our Consultants love working for IIT

Competitive compensation

W2 or C2C

Biweekly Direct Deposit for W2 Consultants

Visa and Green Card sponsorship opportunities for qualified individuals

Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)

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IIT is an Equal Opportunity Employer