Position Requirements

Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.

Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.

Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.

Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.

Record and gather complaint and workload information and assist in preparing reports.

Instruct the service provider to take action to remedy and resolve the dispute.

About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

Consulting for projects / IT Outsourcing

IT staffing (Contract / Temporary / Contingent / Consulting)

Custom Workforce Solutions

Recruitment Process Outsourcing (RPO)

Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

Winner of Inc-500 award 2 consecutive years

Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years

Winner of USPAACC Top-10 Award in the Northeast US

IBM Business Partner

Oracle Business Partner

Adobe Business Partner

NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association

NYS MBE certified

Our Consultants love working for IIT

Competitive compensation

W2 or C2C

Biweekly Direct Deposit for W2 Consultants

Visa and Green Card sponsorship opportunities for qualified individuals

Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)

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IIT is an Equal Opportunity Employer