Job details

Description

IAA Holdings, LLC (IAA) is seeking a Branch Operations Assistant to join our team in Portland, OR

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Key Accountabilities:

Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments
Enter data into the computer system
Reference pricing and delivery information
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process all necessary paperwork in preparation for auction day, securing necessary approvals
Follow well-established procedures and under the close direction of the supervisor
Open to learning automobile titling
Help with other office functions as needed
Vehicle check-in by recording and filing information on vehicles being assigned to the facility
Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
Receive training in forklift/loader operation
Immediately report all violations of company policy to a supervisor or manager
Become an expert for entry-level Yard Attendants and Customer Service Representatives

Additional Information:

Able to communicate and work with customers & towers
Basic computer skills
Time managing skills
Ability to work unattended
Clear communication skills
Professional and clean appearance
Ability to function well as part of a team
Must be willing to learn how to operate a forklift
General mechanical knowledge of the makes and models of vehicles required
Experience in the equipment rental or construction industry and related fields preferred
Basic automotive repair skills preferred
Previous forklift operating experience is a plus
Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
Driver's License Required
18+ Age Requirement

Experience:

High School Diploma or Equivalent
0-2 Years of related experience

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Qualifications

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Licences & certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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