Fremont, CA, US,
94538
Full Time, Contractor
7 November 2024Job details
Description
Here at IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the function of our branches and service centers.
Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)
What Do IAA Customer Service Reps Do?
- Provide a variety of customer support services through the mail, telephone, and direct personal contact
- Process orders and assignments and enter data into our internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals
- Help with other duties around the office to help out
What are the Requirements?
- Communicating abilities to speak with ease to customers
- A phenomenal teammate, willing to assist your peers
- Digital literacy
- Time managing skills
- Positive attitude
- Proficiency to work unassisted
- Interactive skillfulness
- Professional and clean appearance
- We'd also want someone open to learning automobile titling as part of their development!
Education and Certification Requirements:
- A high school diploma is awesome, but equivalent work experience would be great too!
- 0-2 years’ previous work experience
California Residents Only: The salary range for California residents is$18.00 to $19.00. Pay is based on several factors including but not limited to education, work experience, and certifications.
In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA),a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Qualifications
Skills
Required
Customer Service
Customer Support
Data Entry
Preferred
Front Desk
Teamwork
Behaviours
Motivation
Education
Experience
Licences & certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)