Job Description

Who We Are

Night Market is a full-service Commerce agency that builds brands, performance programs, and shopping experiences to enable businesses in accelerating Commerce sales growth. 

We opened our virtual doors in February of 2020, born in the midst of a transformation in Retail and eCommerce that has shaped and sharpened our capabilities and approach, and have been partnering with leading brands to fuel commerce ever since.

We were founded on the understanding that brands looking to succeed in today’s rapidly evolving commerce landscape need a new breed of “digitally native” partner that truly understands how to win in the new digital aisle. Created with this focus and as an integral part of Horizon Media, the largest independent media agency in the U.S., we break down the silos between media and shopping experiences to help optimize the full modern consumer path to purchase, from discovery through conversion.

At Night Market, we understand the value that different experiences, skills and perspectives can bring to both our team and our clients, so we strive for an environment where our employees feel welcomed, supported and empowered. Our simple recipe for team success is to hire talented people (thinkers, doers, dreamers, makers) challenge them and give them every opportunity to grow.

Job Summary

The Technical Account Manager is part of the Commerce Consulting team, within the Commerce Experience org, and is responsible for the successful delivery of client engagements on the technical projects with a focus on Website Development planning and front end development process oversight. This group is the “nerve center” for clients that leverage Night Market solutions for technical projects – bringing to life a holistic strategy through client communications and the timely delivery of compelling work.

Proven client account management experience across digital software development and eCommerce, coupled with the ability to think strategically on behalf of a brand, will be critical to success in the role.

A successful candidate will be passionate about working in a fast-paced environment and building collaborative client relationships. This opportunity will require you to work partner with internal teams and work with a variety of cross-functional stakeholders including the Night Market commerce experience teams, Horizon Media teams, clients, and other partners to ensure successful end-to-end execution of our programs.

This person is excited about the future of commerce and will bring energy and a go-getter attitude to everything they do. This role offers a hands-on opportunity for someone with a passion for delivery of innovative software projects and client relationship management and their connection to digital marketing and eCommerce.

What You’ll Do

60% Account Management

• Serve as the client’s primary contact alongside the Supervisor for the account, leading technical project kick-off and weekly status calls as they relate to program-specific work
• Prepare and present project reporting, analyzing performance relative to the campaign objectives and providing actionable recommendations
• Client communications for status updates
• Work with client and internal teams to respond to the briefs with project plans and timelines
• Compile client and project status information for review and sharing to involved parties
• Compile documentation and deliverables from internal teams for presentation to the client (most frequently in PowerPoint or Word)
• Collaborate with Commerce Consulting and Analytics teams to measure the impact of delivered solutions over time and to identify opportunities for further improvements and optimization
• Help identify, troubleshoot, or escalate as needed any issues that emerge during the engagement to ensure effective delivery
• Coordinate and collaborate with other teams as needed at Night Market, Horizon, the client’s partners and vendors and the client to deliver the engagement
• Manage multiple workstreams while inspiring and motivating both the internal team and clients

30% - Coordination with Project Management and General Communication

• Internal communication via daily briefs of priorities and responsibilities
• Ensuring leadership is aware of any risks to delivery and achieving timelines
• Scheduling kick-off calls and team meetings to ensure everything is tracking properly
• Communicate any engagement needs and status with team and client (e.g., status reports, escalations) and participate in the presentation of deliverables to the client for review and approval
• Aid in the production planning activities ranging from developing and revising production schedules
• Competency with Asana, Microsoft Teams, Excel, PowerPoint, Jira, and other tools as need to support team and engagement management
• Ensuring projects are loaded into project management tools
• Ensuring team members are tagged for accountability purposes

10% - Client Relationship Building

• Ensure the highest level of professionalism is maintained on assigned accounts, and work to meet and exceed the Client expectations
• Serve as customer advocate with the internal teams
• Monitor and incorporate feedback from the client and/or the internal team for continuous workflow improvement
• Build client rapport and trust through clear communication and account coordination

Preferred Skills & Experience
 

• 3+ years’ experience in website/web application development space
• ble to work in Asana and Jira
• Familiarity with web applications, programming languages, and web services
• bility to work and thrive in a fast-paced environment and learn rapidly
• Experience with Agile methodologies
• Excellent verbal and written communication skills
• A team player with solid communication, collaboration and relationship management skills who is able to work with people across different teams and functions
• Comfortable in a startup environment: hard working, resourceful, flexible, resilient, positive, able to handle imperfect information, real-time problem solving and rapid change

Certificates, Licenses and Registrations

• Training and certification in some relevant types platforms mentioned above preferred
• Willingness and desire to get trained and certified on additional platforms is required

Physical Activity and Work Environment

No requirements for physical activity and work environment.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Salary Range: $1,730.77 to $1,923.08 a week. A successful applicant’s actual weekly or hourly rate may vary based upon, but not limited to, skill sets, experience and training, licensure/certifications, and equity. 

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Horizon Media is proud to be an equal opportunity workplace.  We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.