Location: Downtown LA, CA

Pay Range: $16.90 - $21.00 based on prior dental experience

Company Overview:

​​​Hero Dental, Vision, and Orthodontics (DVO), LLC,​ is part of the Hero Practice Services group​. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 30+ offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!  

Company Mission 

To be the leading provider of high-quality and compassionate dental, vision and orthodontic services to children in underserved communities. 

Outcome of the Role 

The Dental Assistant role is to support the dentist and hygienist in providing high quality and compassionate care to all patients. 

The outcome of this role is achieved by following Hero Core Values:  

Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.  

• Be in compliance with all laws and regulatory agencies governing our company (e.g., HIPAA, CDC, ADA, AAPD, OSHA, etc.) 

• Demonstrate a high level of integrity in all activities; do not cut corners to achieve goals 

• Adhere to all state and federal guidelines 

• Use proper infection control practices 

• Follow all company implemented policies and procedures including OSHA protocol 

Mission Driven - Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service. 

• Display optimism and passion for the mission 

• Communicate in a child-friendly tone 

• Continually reassure and educate patient and family throughout the entire appointment 

• Possess a can-do attitude, doing what is right for the patient 

• Create a friendly relationship with patients and parents as well as educating them on good oral health 

• Organizing and sterilizing dental instruments and workstations per OSHA standards  

Patient First - Evaluating our level of service and quality to the people we serve, putting what’s best for our patients above all else. 

• Accurately describe to patient and family the necessary treatment and plan steps 

• Efficiently obtain quality dental radiographs (periapicals, bitewings, panoramic) as requested by the dentist using coaching techniques 

• Provide clear, effective, and encouraging oral hygiene instructions 

• Accurately describe to patient and family the necessary treatment and plan steps 

• Exhaust all efforts to provide the best patient experience 

Accountability - Taking responsibility for meeting our commitment and taking ownership of our results. 

• Report to work on time as scheduled and ready to serve the patient throughout the entirety of the scheduled shift 

• Collect and document clear, concise, and accurate patient records 

• Obtain written treatment plan signatures 

• Write accurate and consistent notes, ensuring chart notes match services completed 

• Be prepared, self-motivated, and manage down time effectively 

Compassion - Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent. 

• Initiate friendly, stress reducing conversations with patients and family members 

• Ability to describe protective stabilization to patient and family 

• Effectively communicate proper oral hygiene and preventative care to the patient and family 

• Communicate in a friendly tone 

Teamwork - Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow. 

• Demonstrate a teamwork mentality 

• The ability to anticipate Provider needs before and during treatment 

• Participate in all office communication by offering ideas or problem-solving suggestions 

• Communicate clearly and professionally with other teammates 

• Promote a positive work environment for all fellow teammates 

Minimum Qualifications  

• Radiology Education and training that meets state requirements 

• Strong interpersonal skills such as; a friendly outgoing demeanor and the ability to actively listen to patients and parents 

• The ability to multi-task and complete dental tasks correctly and in a timely manner 

• Ability to disinfect hygiene station following clinical contact surfaces protocol 

• Efficiently complete tasks in a fast-paced environment 

Desired Qualifications  

• Knowledge of e-Clinical Works  

• Previous experience working in a dental office 

• Current BLS CPR Certification 

• Familiar with hygiene instruments and understanding the proper use of these instruments 

• Experience with diagnostic radiographs and intraoral pictures 

• Knowledge of tooth numbers/letters and the ability to chart existing restorations, teeth, decay and proposed restorations accurately 

Physical Requirements 

CPR Certification

Radiography Credentials