Job Details

Description

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Security Agent (Overnight) ensures a safe environment for the hotel staff and guests and protect the assets of the hotel while delivering service that exceeds our guests' expectations. Is responsible for responding quickly to guest and staff requests and providing caring interactions with all staff and guests.

Responsibilities

• Ensure a safe environment for the hotel staff, guests, and visitors, and protect the assets of the hotel.
• Monitor video surveillance periodically to identify disruptions or unlawful acts.
• Administer Lost & Found program and comply with Hotel's Lost & Found policy.
• Conduct interior and exterior walkthroughs in all front-of-house and back-of-house areas. Patrol hallways, villas, parking lots, stairwells, lobbies, bars and restaurants, banquet areas, and storage areas. Monitor and maintain safety, security, and cleanliness of all areas.
• Observe, identify, and report to Manager or leadership the potential security and safety risks or undesirable conditions.
• Prepare and submit daily written security reports.
• Ensure that all pertinent information is documented in the logbook daily.
• Respond to emergency calls immediately.
• Report all vehicle incidents, damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Assist with escorting guests when appropriate.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a Security or Loss Prevention role in a hotel/resort/residential environment strongly desired.
• Thorough knowledge of hotel services and facilities will be expected.
• Ability to pleasantly communicate with proper grammar in English with guests and visitors, management, and co-workers to their understanding.
• Excellent guest service skills and passion for hospitality required.
• Ability to focus attention on guest needs, remaining calm, professional and courteous at all times.
• Ability to provide legible communication and directions.
• Availability to work holidays, weekends, overnight, and periods of high demand.
• Previous guest relations training is highly preferred.
• Must have the ability to work the overnight shift primarily.
• Must have the ability to stand for long periods.

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Licenses & Certifications