Position Specifics:
Department: Parts                                               
Reports to: General Manager or Aftermarket Manager
Supervises: May supervise Parts Counter Salesperson, Parts and Service Outside Sales Representative, and other Parts Staff  

      
Purpose: Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.  Optimizes parts department processes. Actively sells parts at parts counter. Attracts, retains, and effectively engages department personnel.
Responsibilities:

o Active Selling at the parts counter
o Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
o Promotes and merchandises

Experience, Education, Skills and Knowledge:

 o 1+ years experience in Parts Department operations o Experience leading others

o Ability to use standard desktop load applications such as Microsoft Office and internet functions

o Ability to write and speak effectively to individuals and groups

o Basic understanding of financial principles relative to Parts Department operations

o Ability to analyze and interpret internal reports

 o Ability to work extended hours and weekends o Excellent customer service skills

o High School Diploma or equivalent experience