Our retail stores, mission services and administrative team provide the fuel, the face, and the gateway to all the awesome services we provide for individuals, families, and organizations in the communities we serve. But, what does that mean for you as a Case Manager? It means that you are connected to something bigger than yourself, something that helps shape the community you live in with the most basic need of life...the ability to have a productive livelihood. A GoodwillSR Case Manager is responsible for assessing incoming clients and assisting trainees in meeting their goals by offering career guidance, monitoring behavior, following a daily training schedule, teaching decision-making, communication skills, and connecting trainees to support services as needed.

Case Manager 

Goodwill Industries of the Southern Rivers – LaGrange, GA

The Mission department is currently seeking a Case Manager to support and join their Thomas Crossroads Education and Training Center.

Goodwill Industries of the Southern Rivers, Inc.’s Case Manager responsibilities:

• Assists trainees in meeting their ISP (Individual Service Plans) goals by monitoring behavior, following a daily training schedule, actions, decision-making skills, communication skills, and completed work assignments
• Facilitates daily class sessions on essential characteristics of being a good worker and supports job retention, including (but not limited to): how to job search, resume writing, interviewing, job retention, career advancement, money management, organization, handling stress, and conflict resolution.
• Completes intake paperwork before clients starts in training.
• Generates monthly progress report for individual clients.
• Completes SOAP notes and case notes based on observations of trainees in a classroom and hands-on training environment
• Trains workforce development clients on daily responsibilities and hard skills in a variety of industries (retail, food service, customer service, janitorial, warehouse, and administrative)
• Creates class and training schedules.
• Provides clients with referrals to community resources outside of the Goodwill services.
• Communicates with referring caseworker/case manager to collaborate for the best action plan.
• Maintains knowledge and understands curriculum task outlines.
• Researches client’s diagnosis to properly plan for work accommodations.
• Individualizes and varies training for non-traditional clients.
• Attends resource fairs and events to promote services. 
• Explores technology to create work accommodations or maximize training for people with disabilities.
• Other duties as assigned by the Education and Training Center Manager.

Requirements:

• Bachelor’s degree from an accredited college in Counseling, Psychology, Social Work, Education and related field.
• Minimum 4 years of progressive work-related experience
• Ability to think critically, evaluates, and makes decisions without immediate supervision.
• Be able to support the design, development, and implementation of new instructional programs.
• Strong communication skills and ability to work with a diverse population.
• Good driving record and a personal vehicle. 
• Master’s degree in vocational Rehabilitation, Counseling, Psychology, Social Work, or an Education field; preferred.
• Previous work experience in workforce development, occupational skills training, case management or related field. 

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.

We offer a competitive benefits package including: 

• Salaried, full-time position
• Medical, Dental, and Vision insurance
• A generous paid time off (PTO) plan
• 401k with a company match