The Collections Coordinator will report directly to the Collections Manager and will be responsible for assisting with processing Final Account Statements (FAS), updating trackers, eviction filing and contacting former residents to collect on past due rent.

Primary Job Duties:

• Process Final Account Statements for all assets within the portfolio.
• Contact former residents to collect on past due rent, prior to the account going to collections.
• Answer phone calls and emails from previous residents and answer their questions regarding their accounts.
• Assist on-site team members with resident ledger questions and provide updates as required.
• File monthly evictions, writs, and claims.
• Process all payments that are collected from collection agencies.
• Monitor and update third party collection accounts.

Job Requirements:

• Bilingual in Spanish is preferred.
• An Associates or bachelor’s degree in business administration or related field is preferred.
• At least two years’ experience in Property Management with at least one of those years in a role that focuses on Collections.
• Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management such as the FCRA and ADA.
• The ability to process large amounts of data accurately and follow strict deadlines.
• Effectively communicate with team members, residents and former residents.
• Intermediate Excel skills and Microsoft Office is required.
• Real Page or other property management software experience is a plus

About Ginkgo Residential LLC

Ginkgo Residential LLC is an integrated multifamily investment, management and redevelopment company based in Charlotte, North Carolina. We currently manage over 7,000 apartment units in more than 50 communities with a geographic footprint that encompasses the entire southeast.

Ginkgo Residential is an Equal Opportunity Employer