We are willing to train on the job! This Coordinator role (Crew Caller) is a GREAT opportunity with growth potential for the right person with good computer skills that is able to work evening or overnight shifts Full-time!

SUMMARY:

The person in this position is responsible for maintaining electronic records for railroad field personnel, and acting as a service agent in communicating instructions to parties working in the field. Additionally, operations coordinators work with the train dispatching department in fielding emergency calls and assisting with coordinating service, as needed, to provide protection for grade crossings. Successful candidates will be rewarded with an opportunity-rich career, and in-house upward mobility, in a growing transportation sector.

RESPONSIBILITIES:

• Evaluate and monitor field employee activity and adjust workforce levels as required to meet service demands
• Ensure that open positions are filled, so that G&W North American railroads can operate in a safe and efficient manner
• Respond to directives from field managers and public authorities
• Assist in activities that support the operation of train crews working in the field, including, but not limited to, arranging crew lodging, transportation and job assignments
• Perform various administrative duties relative to federal hours-of-service requirements
• Other projects and duties as assigned
• Receive incoming emergency calls
• Contact emergency personnel and provide notifications / documentation where applicable

REQUIRED SKILLS AND/OR EXPERIENCE:

• Ability to effectively communicate both orally and in writing
• Sound judgment and decision making skills
• Strong interpersonal skills
• Ability to analyze and solve problems in a fast-paced environment
• Experience working with Microsoft Office or similar platform
• Must be able to communicate and listen via telephone, while actively working between multiple programs or data sources.
• Flexibility to work shifts as required to include weekends and holidays, 24/7 operation.

REQUIRED EDUCATION AND/OR CREDENTIALS:

• High School Diploma or GED, or equivalent combination of education and experience required.
• Desire to undertake a paid 6-week training program, designed to immerse candidates in field operations & personnel management

This position is employed by the specific entity set forth in the job posting.

 Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.