The Ideal Candidate

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. 

How You Will Make an Impact

• Handle incoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process  improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
• Effective communicator within the organization; build lasting and productive relationships with co-workers.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within the organization

Experience and Skills You’ll Need to Have

• 1 year experience in a customer service, retail or sales related field
• High school diploma or equivalent, some college preferred.
• Effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work at least 25 hours weekly with various 5-hour shifts Monday – Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days

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