Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Example of Essential Functions:

• Responsible for day-to-day oversight of functions with the Patient Account Service Units

• Promote positive communication and relationship among customers, employees and management thereby reducing the financial risk of third-party denials and delayed collections process.

Required Knowledge, Skills and Abilities:

• Ability to manage time, deadlines, maintain productivity, multiple requests and priorities, maintain productivity and exercise good judgment with minimal supervision.

• Exhibit outstanding verbal and written communication skills with a professional appearance and demeanor in order to interact with all patients, customers, employees and management.

• Proficiency in the use of computer software and experience with automated telephone system.

• Must demonstrate the ability to work independently and with the concurrence of the department team in achieving overall department goals.

• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.

Minimum Education, Training, and Experience Required:

• Associate’s degree in business, finance or related field or equivalent combination of education and experience preferred.

• Two or more year’s supervisory experience in a hospital setting preferred.

• One or more years of experience in Medicare, Medicaid and third-party billing required. 

• Medical and insurance terminology preferred. Thorough knowledge of third-party payer’s process requirements.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Salary range: $49,000-70,699

Hours: Full-time, 40 hours per week. Monday-Friday, 8:00am-4:30pm