Machinery Field Service Supervisor – Bensalem, PA

Department: Machinery Service - Bensalem

Responsibilities

• Dispatcher technicians to job sites and monitor jobs progress.
• Maintain scheduler for technicians and monitor GPS software on service trucks.
• Dispatch parts to Technicians on job sites.
• Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
• Taking calls from customers and writing up service calls for the field.
• Review and monitor the daily productivity of the Technicians and weekly expense report.
• Review and monitor weekly overtime report.
• Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
• Check repair history and open service letters for all jobs prior to starting the job.
• Close service calls daily.
• Complete warranty checklist, be accountable for accuracy.
• Scheduling incoming machine repairs with the Shop.
• Assure that Technicians complete their JHA forms, wearing all proper PPE, and keeping a clean service truck daily.

Recommended Qualifications

• High School Diploma or equivalent is required.
• Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Excellent communication and interpersonal skills; both verbal and written.
• Experience with Microsoft Office, Excel, Word.